topic Re: Billing in Get Support

Billing

Anna1962 — Thu, 26 Jan 2023 15:59:36 GMT

I would like to add my Interac Card for monthly plan payments

Re: Billing

dust2dust — Thu, 26 Jan 2023 16:01:10 GMT

Does it have the Visa or Mastercard logo on it? If not then you can't use that debit card. Only the ones with Visa (and some Mastercard).

If so then you can log in to your account and change the card details.

Re: Billing

BKNS27 — Thu, 26 Jan 2023 16:07:19 GMT

@Anna1962

PM will take debit as long as it is a Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S.

Re: Billing

Meow — Thu, 26 Jan 2023 16:22:05 GMT

PM accepts only Visa/MC and VISA/MC debit. NO interact cards.

Re: Billing

Handy1 — Thu, 26 Jan 2023 17:01:29 GMT

@Anna1962 Has to be as other have said only other option is vouchers every 30 days and 611

Re: Billing

Anna1962 — Wed, 01 Feb 2023 14:53:32 GMT

I have a debit Visa I would like to add to pay my monthly bill

Re: Billing

Anna1962 — Wed, 01 Feb 2023 14:55:07 GMT

I cannot log in to my account. I have reset my password over three times already. What can I do

Re: Billing

softech — Wed, 01 Feb 2023 14:59:10 GMT

@Anna1962

Visa Debit will work

For login issue, you can try to Reset Password again using Incognito mode, enter any possible email addresses you could have used and see if it works. Check Spam folder

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Billing

nethan — Wed, 01 Feb 2023 15:04:25 GMT

You can try contacting customer service at About CS_Agent - Community (publicmobile.ca), hope this helps!