topic Re: can not use the internet, although I have enough data in Get Support

can not use the internet, although I have enough data

dojun8491 — Thu, 26 Jan 2023 06:27:04 GMT

I reset the phone, but still not working.. weird.

Re: can not use the internet, although I have enough data

computergeek541 — Thu, 26 Jan 2023 06:29:44 GMT

@dojun8491 wrote:
I reset the phone, but still not working.. weird.

The Self Serve site can sometimes give incorrect information about remaining data. I would dial 611 from your phone to double check if how much you have left to use.

Re: can not use the internet, although I have enough data

dust2dust — Thu, 26 Jan 2023 06:37:31 GMT

Click all the little spinner refresh icons you see lower down to try to get updated proper information. Or use private mode.

You should see a green or red bar indicating plan usage. Then you should see or not see add-ons and their usage. See if your bar is red and full. See if you have any mention of data in add-ons.

Re: can not use the internet, although I have enough data

LoveNature — Thu, 26 Jan 2023 06:46:08 GMT

Hi @dojun8491

open page inPrivate mode, and in main page click the little circular arrow icon in the bottom right corner to update,

or call *611 press 3 and you need your 4 digit PIN and check it out data usage.

Re: can not use the internet, although I have enough data

esjliv — Thu, 26 Jan 2023 11:05:16 GMT

@dojun8491 - did you just activate with public mobile and have not been able to use data since?

Or, have you been a customer that has been able to use data previously?

If your My Account correctly reflects data left after refreshing the page, then try:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works

Check your APN settings. For Android phones try editing to this.

https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

If you have an LG phone it may need a factory reset; but try all other suggestions first before backing up and stuff.

Re: can not use the internet, although I have enough data

Tsawwassen — Thu, 26 Jan 2023 15:40:52 GMT

When you re-set your phone all setting go back to default. Check the data settings on your phone.