topic Re: trying to activate my account in Get Support

trying to activate my account

Allanwc — Tue, 04 Jan 2022 19:58:24 GMT

My account was temporarily suspended so I change my plan online and paid but still no service.. I called 611 and says I have a balance but . Online it says deactivating date is July 6 so I'm confuse to what to do the get my service back.

Re: trying to activate my account

Pier — Sun, 07 Aug 2016 01:24:41 GMT

Try to reboot your phone and check again.

Re: trying to activate my account

Allanwc — Sun, 07 Aug 2016 01:34:00 GMT

I tried rebooting it and still no service. I called 611 and its says it's temporarily suspended but there's a balance which I use to pay change my service.

Re: trying to activate my account

NDesai — Sun, 07 Aug 2016 01:57:35 GMT

When it was temporarily suspended, was the service working fine? When was your renewal date?

Re: trying to activate my account

Allanwc — Sun, 07 Aug 2016 02:02:39 GMT

Hello

Okay I found on the screen that the plan expires June 6 which understand but deactivation date is July 6 but I thought it deactivates after 90 days.

Re: trying to activate my account

NDesai — Sun, 07 Aug 2016 02:06:50 GMT

@Allanwc wrote:
Hello

Okay I found on the screen that the plan expires June 6 which understand but deactivation date is July 6 but I thought it deactivates after 90 days.

That must be wrong. I am tagging PM staff member who will check your account tomorrow.

@Shazia_K

Re: trying to activate my account

Allanwc — Sun, 07 Aug 2016 02:17:53 GMT

Thank you

Re: trying to activate my account

Luddite — Sun, 07 Aug 2016 12:45:24 GMT

@Allanwc The error in deactivation date is a known bug. Still, best to have it repaired.

Meanwhile, add the necessary funds to your account so it can be activated by a moderator. After you've done that you could try logging back into your account, select change plan, pick the plan you want and click activate now.

Re: trying to activate my account

Allanwc — Sun, 07 Aug 2016 13:47:50 GMT

The funds are in the account since yesterday and I changed the plan but it still showing the old plan and it says it's suspended still.

Re: trying to activate my account

Shazia_K — Sun, 07 Aug 2016 13:53:06 GMT

Hello @Allanwc,

I'm sorry about this,

Can you please send me your Public Mobile phone number via private message?

Thanks,

Shazia

Re: trying to activate my account

Allanwc — Sun, 07 Aug 2016 14:15:25 GMT

I just sent the info you needed

Re: trying to activate my account

Shazia_K — Sun, 07 Aug 2016 14:17:57 GMT

@Allanwc,

I have replied back, please check your inbox.

Thanks,

Shazia