topic Re: Sim card swap in Get Support

Sim card swap

Isack — Thu, 26 Jan 2023 02:23:38 GMT

I lost my Sim card so ordered a new one but can't swap to new one

Re: Sim card swap

esjliv — Thu, 26 Jan 2023 02:26:43 GMT

@Isack - ensure you reactive or resume your services if you have not already done so. So, if you listed it lost/stolen, go back and resume/reactivate.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

Re: Sim card swap

softech — Thu, 26 Jan 2023 02:28:24 GMT

@Isack you got the new card already?

you can login to My Account using only desktop and laptop (not mobile phone as it won't work), click quick link on top right and then select Change Sim card and follow the steps

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: Sim card swap

Handy1 — Thu, 26 Jan 2023 02:28:32 GMT

@Isack

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Sim card swap

dust2dust — Thu, 26 Jan 2023 02:31:08 GMT

What are you seeing that you think you can't? Is it that when you type in the new number that it just doesn't go in? If so then try doing the function on a non-mobile browser like a laptop/desktop.

Or is it as the other user said, you can't seem to get there to do it?

Re: Sim card swap

Isack — Thu, 26 Jan 2023 02:37:11 GMT

I type my number in but when I click accept the number disappears and nothing happens

Re: Sim card swap

dust2dust — Thu, 26 Jan 2023 02:39:58 GMT

And are you doing this on a non-mobile browser? Or on your phone. The site just works better not on a phone. Go figure. A cell phone provider that has trouble with their mobile functions. Give it a try and see what happens.

Re: Sim card swap

LoveNature — Thu, 26 Jan 2023 02:42:18 GMT

Hi @Isack

logout and close all browser and clear cache / cookies / open inPrivate mode,from computer.