topic Re: Set up account in Get Support

Set up account

Teyauna — Thu, 26 Jan 2023 00:30:46 GMT

I need help setting up login açcount

Re: Set up account

pmbc — Thu, 26 Jan 2023 00:29:07 GMT

@Teyauna Are you looking to just join PM and port your number? Start here,

Purchase a PM SIM and start here, Activate Your SIM Card Online | Public Mobile

Re: Set up account

darlicious — Thu, 26 Jan 2023 00:29:20 GMT

@Teyauna

Welcome to Public Mobile.

Can you please go to the little arrow on the right hand side of your post and edit out your phone number? Please and thank you. You don't want the whole world wide web to know your phone number.

Re: Set up account

dust2dust — Thu, 26 Jan 2023 00:30:42 GMT

Have you had service here since before last July? ie. did you sign up in a store? If so then you need to contact support through the chatbot(simon) link below.

If you signed after last summer then look in all your emails for the welcome email from when you signed up or other marketing and promo emails. That's the login id. Then you can use reset password.

Re: Set up account

darlicious — Thu, 26 Jan 2023 00:32:53 GMT

@Teyauna

Have you activated your Sim card?

Re: Set up account

softech — Thu, 26 Jan 2023 00:35:04 GMT

@Teyauna if you activate manually online, you would have a My Account created already

But if activated in store from before, there is a change no My Account was created

Either way, please open ticket with M support and they will sort it out for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there