topic Re: Service down? in Get Support

Although you probably already tried, service can sometimes be restored with a restart of the device. That can speed up to the reconnection to the network in the case the network did was down momentarily.

Re: Service down?

softech — Wed, 25 Jan 2023 21:57:25 GMT

@melissajoseph possibly

First, login to My Account using Incognito mode to confirm your account status is Active

Try to reboot the phone

Try to reseat the sim card (Power down the phone, take sim card out for a minute, then put it back in and power up)

Try changing the preferred network type to 3G Only

Try the PM sim in another phone if possible

and try to use the phone in another area

Try to use it on another phone

Re: Service down?

darlicious — Wed, 25 Jan 2023 22:09:44 GMT

@melissajoseph

Did you purchase your device brand new? If not check your phone's IMEI# below....

https://www.devicecheck.ca/check-status-device-canada/

You can find the IMEI# by going to "About Phone" in your Settings or by dialing *#06# on your phone.

Re: Service down?

pmbc — Thu, 26 Jan 2023 00:10:36 GMT

@melissajoseph it sounds like you have an iPhone. SOS may appear if you don't have a cell signal but iPhone still allows emergency calls. Are you in a building that's blocking celluar signals?

These articles may be useful,

If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

How to Fix “SOS Only” on an iPhone (howtogeek.com)