topic Re: Unable to use data in Get Support

Unable to use data

vidishar — Wed, 25 Jan 2023 23:26:55 GMT

Recently transferred from other mobile carrier to public mobile. Account, payment, plan everything is done. Getting full signals but unable to use data. I am using android device.

Re: Unable to use data

LoveNature — Wed, 25 Jan 2023 22:57:53 GMT

@vidishar

reset network, and reboot device.

Re: Unable to use data

softech — Wed, 25 Jan 2023 22:58:42 GMT

@vidishar what kind of phone is that? brand and model?

First try to "Reset all network" and see if it helps

Also, you might want to try the PM sim card in another phone

Another phone to check is to check the APN settings, maybe you can follow this and update it accordingly

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Unable to use data

dust2dust — Wed, 25 Jan 2023 22:59:10 GMT

Check the APN settings. Of course the obvious turn on the data.

Re: Unable to use data

hTideGnow — Wed, 25 Jan 2023 23:01:05 GMT

HI @vidishar

Check the APN settings

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

if it is an LG, you certainly need to Reset All Network

Re: Unable to use data

Kstar1 — Thu, 26 Jan 2023 04:12:43 GMT

Do a hard reset