topic No Service when 3G on in Get Support

No Service when 3G on

blackjack — Tue, 04 Jan 2022 19:58:20 GMT

Whenever I switch ON the 3G, I have no network on my phone.

I have recently switched to iphone5.

Re: No Service when 3G on

NDesai — Sat, 18 Nov 2017 02:10:34 GMT

May be no 3G bands available where you are?

You can check here: https://www.ertyu.org/steven_nikkel/cancellsites.html

Re: No Service when 3G on

sheytoon — Sat, 18 Nov 2017 17:17:01 GMT

@blackjack

That doesn't make sense. 3G is available essentially everywhere. Are you able to make any voice calls?

What do you mean by turn on 3G? I didn't think it was possible to toggle it on or off with an iPhone.

Re: No Service when 3G on

Luddite — Sat, 18 Nov 2017 20:09:59 GMT

@sheytoon Correct; one does not toggle 3G on/off, one turns LTE OFF! The phone is then restricted to 3G. That's my usual setting as 3G does seem more stable/available.

Re: No Service when 3G on

will13am — Sat, 18 Nov 2017 19:51:01 GMT

@NDesai wrote:
May be no 3G bands available where you are?

You can check here: https://www.ertyu.org/steven_nikkel/cancellsites.html

3G coverage >> LTE coverage, always.

Re: No Service when 3G on

briareos477 — Thu, 02 Aug 2018 21:27:19 GMT

Hello I'm new to public movile, ive just switched from Telus, I have a Nexus 5 but I can't connect to the 3g network, I can call, I tried to look at the apn settings but they all seem ok

Re: No Service when 3G on

sheytoon — Thu, 02 Aug 2018 23:37:13 GMT

@briareos477, if you can make a voice call, you are using the 3G network.

Sounds like your problem is data not working?

Can you post a screenshot of your APN settings?

Re: No Service when 3G on

briareos477 — Fri, 03 Aug 2018 03:49:39 GMT

Ironically, the site won't let me upload png type files.

Even the phone service cuts from time to time. This is basically what's on the page since I couldn't take the screenshot.

Name:

PC mobile

APN:

sp.mb.com

Proxy:

Not set

Port:

Not set

Username:

Not set

Password:

Not set

Server:

Not set

MMSC:

http://aliasredirect.net/proxy/mb/mmsc

MMS Proxy:

74.49.0.18

MMS port:

MCC:

302

MNC:

220

Authentication type:

Not set

APN type:

default,mms,supl

APN protocol:

IPv4

APN roaming protocol

IPv4

Apn enable/disable

Enabled

Bearer:

Unspecified

MVNO type:

GID

MVNO value:

Re: No Service when 3G on

sheytoon — Fri, 03 Aug 2018 11:23:51 GMT

Can you confirm data is enabled on the phone, and you can see some amount of data remaining in your online account?

A few things you can try for the APN:

Try changing MVNO value to 4D4F. If that doesn't work, try deleting MVNO Type (it will show None), and MVNO value as well (it will show Not set).

Re: No Service when 3G on

MacMe — Fri, 03 Aug 2018 11:32:44 GMT

@briareos477 wrote:
Ironically, the site won't let me upload png type files.

Even the phone service cuts from time to time. This is basically what's on the page since I couldn't take the screenshot.

Name:
PC mobile

I see you have the name as "PC Mobile". Was that your previous cellular provider? Maybe try a full reset of your network settings and add the APN settings again.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: No Service when 3G on

sheytoon — Fri, 03 Aug 2018 12:24:51 GMT

The name shouldn't have any impact. It's not used by the network.

Re: No Service when 3G on

MacMe — Fri, 03 Aug 2018 12:31:46 GMT

@sheytoon wrote:
The name shouldn't have any impact. It's not used by the network.

Yes, I know, but it's probably better to reset/remove the old settings instead of editing them.

Re: No Service when 3G on

briareos477 — Fri, 03 Aug 2018 14:41:10 GMT

Well just switching the value to 4d4f works for now, had a couple of interruptions but I think it is because of the low signal in some rooms.

Thanks