topic Re: Why are incoming calls listed private number. How do I change this in Get Support

Why are incoming calls listed private number. How do I change this

norm144 — Wed, 25 Jan 2023 15:35:11 GMT

Re: Why are incoming calls listed private number. How do I change this

Metal1967 — Wed, 25 Jan 2023 15:41:30 GMT

@norm144 That’s the callers choice to do that.. you can’t change it

Re: Why are incoming calls listed private number. How do I change this

softech — Wed, 25 Jan 2023 15:45:23 GMT

@norm144 sorry, not something you can choose.

When a person call something, they can choose to hide the phone number. If they have chosen that, the one receiving the call cannot do anything to retrieve the number

Re: Why are incoming calls listed private number. How do I change this

Yummy — Wed, 25 Jan 2023 15:49:43 GMT

Most likely because callers decided not to provide number. Nothing to do about that...

Re: Why are incoming calls listed private number. How do I change this

Handy1 — Wed, 25 Jan 2023 16:10:18 GMT

@norm144 That’s has to do with caller having there number being private . You can make yours that way if you choose too .. my experience thou is once you do no one answers your call

Re: Why are incoming calls listed private number. How do I change this

hTideGnow — Wed, 25 Jan 2023 16:15:42 GMT

HI @norm144

People just hide their number

If it is professional spam caller, they have system to automatically hide it

Normal users can also dial *67 before calling the number to hide it on the caller id

Re: Why are incoming calls listed private number. How do I change this

dust2dust — Wed, 25 Jan 2023 16:40:47 GMT

There was a customer that had a similar problem a few days ago of landlines showing as private number. Are you getting calls from a landline? Or is this all calls from any service?

Re: Why are incoming calls listed private number. How do I change this

norm144 — Wed, 25 Jan 2023 17:01:20 GMT

Calls from any bell customer to my cell. My wife and myself public mobile see name displayed. Friends on bell show private number. I know they are not blocking me.

Re: Why are incoming calls listed private number. How do I change this

hTideGnow — Wed, 25 Jan 2023 17:03:07 GMT

HI@norm144 If all Bell customers have issue showing up the phone number, then it could either be PM's or Bell's problem

Start with PM , open ticket with CS agent and see what they say. You might later need to ask a Bell friend to open a Bell ticket as well. But start with PM

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why are incoming calls listed private number. How do I change this

dust2dust — Wed, 25 Jan 2023 17:05:16 GMT

Bell landline or cell? What about Rogers/Fido/Chatr? Or even Virgin/Lucky under Bell? Or try calling from a voip service.

Re: Why are incoming calls listed private number. How do I change this

BKNS27 — Wed, 25 Jan 2023 18:10:03 GMT

@norm144

The caller has paid for an unlisted number.
PM does not have an option to force call to dial *82 in front of the number to show the caller ID.