topic Re: status of account in Get Support

status of account

bajigar — Wed, 25 Jan 2023 16:33:16 GMT

Hi,

Could someone help to check status of my account.

I tried resetting password but not getting email code.

I had paused account 2 months ago.

Re: status of account

Handy1 — Wed, 25 Jan 2023 16:27:43 GMT

@bajigar This is public forum you see under your name to the right arrow by time stamp tap it and edit your personal info

Re: status of account

Yummy — Wed, 25 Jan 2023 16:26:25 GMT

Remove your personal data from public forum.

You should not reset password if you you KNOW it is correct one. But since you did, wait 20+ min and try again.

To log in again: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

When you get in, you will see your account status.

Re: status of account

softech — Wed, 25 Jan 2023 16:29:23 GMT

@bajigar Please remove your email address

we cannot help as we are just customers, but PM support can. Please open ticket with PM support as below:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: status of account

HALIMACS — Wed, 25 Jan 2023 16:34:23 GMT

@bajigar

dial 611 from your device and you will hear messaging about the account status.

Re: status of account

hTideGnow — Wed, 25 Jan 2023 16:37:02 GMT

@bajigar are you trying to restart the account?

as @HALIMACS said, try *611 to check the status

or from a landline, try 1-855-4PUBLIC and then enter your phone number and it will tell you the status