topic Re: SIM card never received in Get Support

SIM card never received

Meaghanbee — Wed, 25 Jan 2023 04:31:26 GMT

I ordered a SIM card back in October, and have been continuing to pay my phone bill since, until this month. There were many places listed for purchasing sims, and as I went store to store to 10 different places, all of them told me they no longer sell them and the only way to get one is online.I’ve tried contacting public through Simeon and have yet to receive a response even after filling out feedback forms more than once. I’ve missed out on thousands of dollars from not being about to take jobs, and I have no way to contact our doctors, lawyers, or even call a cab because of this. Simeon suggests contacting the community for help, I just don’t understand how that is going to do anyone any good. I am beyond frustrated and this has been such a detriment to my livelihood. There isn’t even a chat option for speaking to an agent? Really? So now I have to decide whether I’m going to forfeit all of the messages I have received from people since October, or continue to wait around for the SIM card to never arrive.

Re: SIM card never received

softech — Wed, 25 Jan 2023 04:35:26 GMT

@Meaghanbee did yiu check local Telus and Koodo stores for PM sim card?

or order via Amazon for quixk shipping

https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=asc_df_B07R6P5KBB/?tag=googlemobshop-20&linkCode=df0&hvadid=337116231836&hvpos=&hvnetw=g&hvrand=2900348648456295981&hvpone=&hvptwo=&hvqmt=&hvdev=m&hvdvcmdl=&hvlocint=&hvlocphy=9000784&hvtargid=pla-756875122026&psc=1

for your earlier SIM order, open ticket with PM support and report lost and ask for refund

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM card never received

Handy1 — Wed, 25 Jan 2023 04:34:58 GMT

@Meaghanbee If you can call around to local Koodo kiosk around you one bound to have one

And you should have got the SIM card by now talk to support for another or refund

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: SIM card never received

BKNS27 — Wed, 25 Jan 2023 04:43:38 GMT

@Meaghanbee

Wow, the SIM is lost in the mail for sure.

Contact a CS_Agent for a refund by creating a ticket through SIMon Chatbot on bottom of page or private message them on the envelope icon above.

I would suggest you order one from Canadian Cell Supplies online on sale for $4 with fast shipping. You can also arrange for pickup if you are in the Mississauga/Oakville area.

Re: SIM card never received

darlicious — Wed, 25 Jan 2023 05:55:08 GMT

@Meaghanbee

Where are you located? We can help you find a place to purchase the Sim card. Keep the reciept so you can remit it for a credit with customer support. Use the private message option posted by @Handy1 or @softech to contact customer support and include your order #, the email used and your shipping address

Be sure to check your private message box the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from customer support.

Re: SIM card never received

Chrissyrioux12 — Wed, 25 Jan 2023 14:46:06 GMT

Amazon has next day delivery as well maybe that’s a way to get a SIM card that’s a long time to wait

Re: SIM card never received

softech — Wed, 25 Jan 2023 15:26:27 GMT

@Chrissyrioux12 wrote:
Amazon has next day delivery as well maybe that’s a way to get a SIM card that’s a long time to wait

Yes, i would go with Amazon. Price is reasonable. Sim card usually $10 (and yes, PM sometimes do $10 for 2), but the delivery time is definitely not a problem. Again, free shipping for Prime or non-Prime user and try a free shipping once