topic Re: Opening a ticket in Get Support

Opening a ticket

LaDelle — Wed, 25 Jan 2023 03:15:30 GMT

How do I open a new ticket?

Re: Opening a ticket

esjliv — Wed, 25 Jan 2023 03:18:09 GMT

What is the issue, maybe we can help @LaDelle

See help articles:

Public Mobile Representatives customer support agents (CSA) can be conacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Opening a ticket

hairbag1 — Wed, 25 Jan 2023 03:22:05 GMT

@LaDelle

top of this page click Get Help / Chat with Simon to start process of CSA assistance.

Watch the little envelope icon top right side of page will be highlighted when they respond.

Best is to ask you question here initially, then we can provide further guidance.

Re: Opening a ticket

LaDelle — Wed, 25 Jan 2023 04:18:09 GMT

I was having trouble submitting a ticket but I believe that I have figured it out. Thank you.

Re: Opening a ticket

reh8243 — Sun, 29 Jan 2023 18:13:32 GMT

Can't sign in to my account. Noticed my password was in bold when I reset it and every time I try to sign in it is not in bold so I get the error message that email and password does not match.

Re: Opening a ticket

hTideGnow — Sun, 29 Jan 2023 18:23:45 GMT

hi @reh8243 bold or not does not matter.

maybe open ticket with PM CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Opening a ticket

Freakiton — Fri, 17 Feb 2023 18:48:28 GMT

if you use pubic mobiles AI on the account section and request to open a ticket he will ask you a couple of questions and then you will be redirected to open a ticket.