topic Add my phone in Get Support

Add my phone

Mattwatson — Wed, 25 Jan 2023 03:59:38 GMT

How do I add my phone number to this account so I can manage my payments. My sim is already activated but I did not set it up with an Email

Re: Add my phone

softech — Wed, 25 Jan 2023 02:02:17 GMT

@Mattwatson is this another account and you want to add to an existing My Account? With PM system, each number is tied to one My Account and tie to one email address. Multiple lines would need multiple email addresses to create different My Account login

Usually, if you activate a new account yourself online, you would have created an My Account already. Just in case you activate in store and did not create an My Account, or you forgotten the email you used, please open ticket with PM Support and they will sort it out for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Add my phone

will13am — Wed, 25 Jan 2023 02:03:51 GMT

@Mattwatson , if you service was activated from a retail store and you have not created an online account, use the sign in link at the upper right corner. On the sign in page will be a link to register an account. That link is to the chatbot for you to set up a support ticket to creating an online account.

Re: Add my phone

HALIMACS — Wed, 25 Jan 2023 02:08:10 GMT

When/where did you activate the SIM card, @Mattwatson ?

Or is it possible someone else set up the account for you and provided you with the SIM card after activated?