topic Re: SMS notifications not happening in Get Support

SMS notifications not happening

Charmaine1234 — Tue, 24 Jan 2023 22:58:27 GMT

I am not receiving notice of SMS messages coming in. Also sometimes the messages do not show up for hours after they were sent to me. Often the messages will not have a time stamp. I have checked and verified all my phone notification settings are correct. This has been happening for months since I bought a new Motorola 5G Ace. Is it the phone or the service? Any ideas on how to resolve this? Thanks.

Re: SMS notifications not happening

hTideGnow — Tue, 24 Jan 2023 23:00:31 GMT

@Charmaine1234 you didn't just joined PM, right?but calls and data work??

try reboot phone

try clear message app cache

try to "reset all network"

try to use your sim on another phonr

Re: SMS notifications not happening

HALIMACS — Tue, 24 Jan 2023 23:05:12 GMT

@Charmaine1234

Try adjusting Chat messages options.

tap Messaging app,
tap 3 little dots top right,
select Settings,
under Chat settings, scroll to "Select default messaging type",
toggle it to Automatic or Text/multimedia msg

Re: SMS notifications not happening

Dunkman — Tue, 24 Jan 2023 23:28:34 GMT

@Charmaine1234

Unlikely to be Public mobile service issue.

Likely phone set up issue, specifically with messaging app. Could even try a different texting app.

I did a quick google search:

https://www.reddit.com/r/motorola/comments/ueyyru/just_got_the_one_5g_ace_and_i_cant_receive_texts/

Re: SMS notifications not happening

esjliv — Wed, 25 Jan 2023 00:17:18 GMT

@Charmaine1234

I would suspect it is something with the device or app.

Can you uninstall your messages app, then go ahead and reinstall it?

edit, removed same info as @hTideGnow already included, sorry missed that.

Re: SMS notifications not happening

BKNS27 — Wed, 25 Jan 2023 01:25:42 GMT

@Charmaine1234

Did you check the APN of Moto 5G Ace?

See if it matches:

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

Re: SMS notifications not happening

computergeek541 — Thu, 26 Jan 2023 16:10:22 GMT

Re: SMS notifications not happening

Charmaine1234 — Thu, 02 Feb 2023 02:32:25 GMT

I tried that and thought it worked but now am back to the same problems. A SMS message from earlier today just came in. People phone, sometimes the phone will not ring.

Re: SMS notifications not happening

LoveNature — Thu, 02 Feb 2023 04:49:02 GMT

Hi @Charmaine1234

backup your stuff and do factory reset.

Re: SMS notifications not happening

softech — Thu, 02 Feb 2023 04:56:18 GMT

@Charmaine1234 you ever try your PM sim to m another phone to see if you have the same problem? it could be a phone issue