topic Re: Calling from Canada to US and then within US. in Get Support

Calling from Canada to US and then within US.

Bm4 — Tue, 24 Jan 2023 16:35:46 GMT

Planning a trip from Canada to US. Need to call US from Canada before I go. If I purchase add on US long distance minutes, can I use them for both?

Re: Calling from Canada to US and then within US.

WolverineCaz — Tue, 24 Jan 2023 16:38:57 GMT

Yes since it's an add on.

Re: Calling from Canada to US and then within US.

WolverineCaz — Tue, 24 Jan 2023 16:39:35 GMT

Visit here for details https://www.publicmobile.ca/en/bc/get-help/articles/overview-of-add-ons

Re: Calling from Canada to US and then within US.

Handy1 — Tue, 24 Jan 2023 16:44:04 GMT

@Bm4 if you have the 500 long distance minutes left from the more is merrier give away you can a call the US with that ,, all addons are for calls made from Canada to abroad not the other way around . You would need a roaming add on for calling while in the US

edit check for add on mins left

Check add-ons /mins /Data

For most up to date account info

Re: Calling from Canada to US and then within US.

dust2dust — Tue, 24 Jan 2023 16:41:18 GMT

You might have the more is merrier freebies if you signed up here Dec or earlier. You can use those to call the US from Canada. The 1000 minute add-on is used in Canada. To call Canada in the US using Public you'll need a roaming add-on.

Re: Calling from Canada to US and then within US.

HALIMACS — Tue, 24 Jan 2023 17:23:24 GMT

Simple answer, no @Bm4

US long distance minutes are for use from within Canada to the USA

US calling/data add-ons are for use when you are physically in the US looking to make calls there or back to Canada.

EDIT: If you will be in areas of Wi-Fi when in the us, consider getting a VoIP service which may offer free texting and talking.

Additionally, if you have an iPhone or Android you can use the native RCS features through iMessage or Chat to communicate much like text messaging.

Re: Calling from Canada to US and then within US.

srlawren — Tue, 24 Jan 2023 17:38:10 GMT

@WolverineCaz wrote:
Yes since it's an add on.

@WolverineCaz incorrect. Please see @HALIMACS response.

Re: Calling from Canada to US and then within US.

hTideGnow — Tue, 24 Jan 2023 17:42:46 GMT

HI @Bm4 the US Long distance minutes can only be used when you are in Canada and calling US

When you are in US, you will need another add-ons, Talk & Text US roaming add-on

However, voice calls is using T-Mobile 2G network and it might not work everywhere

Maybe a better way is to download VoIP app like TextNow and make calls using the apps, on Wifi. Of course, you can also buy local mobile data when you are in US, then you can use the TextNow with the mobile data

Re: Calling from Canada to US and then within US.

WolverineCaz — Tue, 24 Jan 2023 18:00:10 GMT

Hi srlawren. You're right, Thanks for correcting.