topic Re: US roaming not working in Get Support

US roaming not working

singhcherry — Mon, 23 Jan 2023 20:52:03 GMT

US roaming not working. I have tried both manual and automatic selection.

Re: US roaming not working

Handy1 — Mon, 23 Jan 2023 20:54:35 GMT

@singhcherry Are you manually selecting T mobile

Re: US roaming not working

hycm53 — Mon, 23 Jan 2023 21:00:40 GMT

@singhcherry wrote:
US roaming not working. I have tried both manual and automatic selection.

Did you turn on data and roam on?

Re: US roaming not working

esjliv — Mon, 23 Jan 2023 21:02:05 GMT

@singhcherry wrote:
US roaming not working. I have tried both manual and automatic selection.

USA Roaming addons work whilst in the USA...just making sure you are in the USA and not in Canada, correct?

If in USA, ensure you see the addons listed in your My Account. Then try to restart your phone, this may help you get connected to the right network.

Edit, also is the Roaming setting turn ON in the settings of your device?

Get Help Article for Roaming and things for reference:

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming#:~:text=Troubleshooting%20U.S.%20Roaming%20Add%2DOns

Re: US roaming not working

Meow — Mon, 23 Jan 2023 21:01:42 GMT

According to Public Mobile:

PM will have T-mobile 2G network for US talk. Try to manually connect to T-mobile.

Roaming is for Data only. Voice and SMS text will still work.

Data will work on LTE, but will switch over to 2G to make a call.

However, the quality of service will vary depending on the different coverage areas when roaming in the USA.

Re: US roaming not working

darlicious — Tue, 24 Jan 2023 03:01:50 GMT

@singhcherry

Where are you in the US? Read this....

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202/page/5#M641448

And the original post.

Re: US roaming not working

PublicMob5 — Tue, 24 Jan 2023 14:58:13 GMT

I would like a refund as I was unable to get roaming data nor did text work. Roaming purchase January 3 2023

Re: US roaming not working

softech — Tue, 24 Jan 2023 15:12:35 GMT

@PublicMob5

if roaming didn't work, PM usually would refund fully or partially based on the situation. Please open a ticket with PM support and discuss with them

Re: US roaming not working

darlicious — Tue, 24 Jan 2023 21:03:56 GMT

@singhcherry

When did you arrive in the US? US Roaming begins immediately after purchase. At the time of your purchase US Roaming add ons were 10 day. A few days after purchase pm changed the US Roaming line up to a 15 day expiry. If you purchased too early for your trip and your US Roaming add on expired (January 13th) before you could use it then this explains your issue.

Contact customer support and explain your mistake and either ask for a credit or ask them to add the same add on but now with a 15 day expiry. Enable Roaming. Reboot your phone and manually choose T-Mobile.