topic Re: How to track sim order in Get Support

How to track sim order

okartiko — Tue, 24 Jan 2023 05:37:59 GMT

Tell me how to track sim order

Re: How to track sim order

computergeek541 — Tue, 24 Jan 2023 05:37:45 GMT

@okartiko wrote:
Tell me how to track sim order

Usually, orders can't be tracked. Unfortunately, Public Mobile often doesn't notify customers about shipment either, The lack of tracking is due to the fact that Public Mobile often ships SIM cards by Canada Post lettermail which isn't trackable. Occassionally, Public Mobile does use UPS, but there's no guarantee that'll happen for your order. You can expect your SIM card to arrive within the next couple of weeks.

Re: How to track sim order

CountyDownIeUk — Tue, 24 Jan 2023 06:06:51 GMT

Has it been 5 to 10 BUSINESS days since you ordered, not in including the day of the order?

Re: How to track sim order

BKNS27 — Tue, 24 Jan 2023 06:58:36 GMT

@okartiko

Unfortunately, SIM cards are sent by standard mail and will not have a tracking number. Orders may take up to 3 weeks to arrive and if it has been that long. You can contact a CS_Agent for a replacement SIM.

Re: How to track sim order

HALIMACS — Tue, 24 Jan 2023 11:01:11 GMT

@okartiko

If you need a SIM card sooner, pick one up from a corporate TELUS or Koodo store, or from a Mobile Klinic location near you.

If you are in the GTA, try canadiancellsupplies.com, who stock these items and are very cheap.

Re: How to track sim order

okartiko — Fri, 27 Jan 2023 13:28:20 GMT

i think i am doing a mistake to switch public mobile. No tracking no support, no customer agent, we cannot connect with agaent sim is non refundable. canot cancel order , no support at all

Re: How to track sim order

okartiko — Fri, 27 Jan 2023 13:29:05 GMT

how to connect to CS_Agent

Re: How to track sim order

softech — Fri, 27 Jan 2023 13:31:51 GMT

@okartiko wrote:
how to connect to CS_Agent

@okartiko to contact PM support to check status and track order, please open ticket using chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: How to track sim order

CountyDownIeUk — Fri, 27 Jan 2023 18:43:33 GMT

Awhile back I asked you how long ago you ordered...and I don't see a response. I was going to share with you the various wait times and what to do to resolve. But no answer from you. Looks like you might not have your facts.

Re: How to track sim order

okartiko — Wed, 01 Feb 2023 00:55:07 GMT

jan 20.

Re: How to track sim order

softech — Wed, 01 Feb 2023 01:00:58 GMT

@okartiko wrote:
jan 20.

@okartiko it has been 11 days, it should come soon, probably this week. Good thing worths the wait 🙂