topic Re: Roaming SMS MMS in Get Support

Roaming SMS MMS

cshenher — Tue, 24 Jan 2023 01:22:51 GMT

I purchased the $15 SMS / MMS roaming package and my group messages & MMS are not working. I sent in a ticket 12 hours ago and have heard back from no one so out of desperation I just bought the $30 roaming sms mms data. Can someone please help?

Re: Roaming SMS MMS

Handy1 — Tue, 24 Jan 2023 01:24:45 GMT

@cshenher Are you connect to T mobile

Re: Roaming SMS MMS

softech — Tue, 24 Jan 2023 01:25:19 GMT

@cshenher first are you connected to T-Mobile? you need T-Moblie for it to work. You can connect to LTE for SMS/MMS but you will need 2G network for voice

For PM ticket, please message them again for update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Roaming SMS MMS

darlicious — Tue, 24 Jan 2023 01:29:21 GMT

@cshenher

You need to have a US Roaming data add on for MMS to work.

Re: Roaming SMS MMS

darlicious — Tue, 24 Jan 2023 01:29:55 GMT

@softech

Have you added a signature?

Re: Roaming SMS MMS

softech — Tue, 24 Jan 2023 01:35:17 GMT

@darlicious haha.. LoL.not going to make the mistake that someone made already. 🙂

btw, for roaming MMS, we actually need the roaming data? unlike in Canada, we can use without actually data?

Re: Roaming SMS MMS

darlicious — Tue, 24 Jan 2023 01:34:28 GMT

@softech

Yes. It's in my thread as well. It also counts against your usage.

Re: Roaming SMS MMS

darlicious — Tue, 24 Jan 2023 01:37:12 GMT

@cshenher

Oh geez I just noticed you said you purchased two US Roaming add ons? Can you confirm that? If so you have additional issues.....that will need customer support to fix.

Re: Roaming SMS MMS

esjliv — Tue, 24 Jan 2023 13:21:21 GMT

@cshenher wrote:
I purchased the $15 SMS / MMS roaming package and my group messages & MMS are not working. I sent in a ticket 12 hours ago and have heard back from no one so out of desperation I just bought the $30 roaming sms mms data. Can someone please help?

@cshenher - if you bought this one it only works whilst in Canada:

If you are needing data and want to use MMS/group messages (are you using iMessage or android chat features by any chance) you'll need a DATA Roaming component to your USA Roaming Addons.

So, after buying the $30 one with data are you saying it still does not work?

Go back to the ticket in your SENT Inbox that you submitted to CSA, and respond asking for the funds of the $15 addon to be added back to your available funds and have it removed from your account.

NOTE: ensure you have Roaming, SMS, MMS and Group Messaging enabled in the settings of your device.