topic Add on not working in Get Support

Add on not working

subin — Mon, 23 Jan 2023 23:57:34 GMT

I bought add on data since I ran out of my base 3 GB data. It shows that I have my add on data but somehow when I try to connect it doesn't work. How can I use my add on data

Re: Add on not working

softech — Mon, 23 Jan 2023 23:58:49 GMT

@subin try to reboot your device first

Also, especially if you are on Android, check if you have Mobile data limit set. if so, disable it first

Re: Add on not working

dabr — Mon, 23 Jan 2023 23:58:54 GMT

@subin Try rebooting first...

Re: Add on not working

Handy1 — Mon, 23 Jan 2023 23:59:52 GMT

@subin Make sure you do have some left and also that cellular data is on

Check add-ons /mins /Data

For most up to date account info

Re: Add on not working

computergeek541 — Mon, 23 Jan 2023 23:59:57 GMT

@subin wrote:
I bought add on data since I ran out of my base 3 GB data. It shows that I have my add on data but somehow when I try to connect it doesn't work. How can I use my add on data

Please check that this isn't a raoming add-on that was purchased in error. Also, there could be a slight delay from the time of the purcahse (althogh there isn't supposed to be) before it starts working.

Re: Add on not working

Meow — Tue, 24 Jan 2023 00:00:00 GMT

Reboot but do power off, wait a bit, turn it on.

Re: Add on not working

HALIMACS — Tue, 24 Jan 2023 00:00:58 GMT

@subin

Just to confirm. You're talking data for use from within Canada, and you purchased a data add-on for this purpose, correct? (i.e. not a US data add-on... hey, it happens)

Re: Add on not working

darlicious — Tue, 24 Jan 2023 00:19:25 GMT

@subin

As per @computergeek541 's post give it half an hour as I have heard of a few people commenting that there was a delay. After of course confirming that you bought either the $5/200mb or $15/1gb data add on?

This also makes me realize that the new 15 day US Roaming data add on $25/3gb is a bargain even if it's only good for 15 days.....it would make a decent bridging add on for customers wanting to renew early without the need to contact customer support and/or have their $$ rewards deferred to the following renewal. Only $8.33/1gb vs $15/1gb?!! 🤔

If it was possible....NOT!

Re: Add on not working

softech — Tue, 24 Jan 2023 00:23:29 GMT

@darlicious too bad, Canada is not part of US yet LoL

Re: Add on not working

subin — Tue, 24 Jan 2023 00:31:06 GMT

I just had to reboot and it worked😄

Re: Add on not working

dust2dust — Tue, 24 Jan 2023 00:33:43 GMT

Good to hear. Probably even just going in and out of airplane would fix it too.