topic Re: CAN'T DO A PAYMENT in Get Support

CAN'T DO A PAYMENT

joludyaster — Mon, 23 Jan 2023 17:59:26 GMT

Hello, I have got an error, that my number is suspended and I should reactivate my account by pay, but, when I tried to pay, I have got a message: "Oops, something went wrong, please try again".

And I don't know what to do, because I need my number now. Help me please.

Re: CAN'T DO A PAYMENT

softech — Mon, 23 Jan 2023 18:01:02 GMT

@joludyaster wait a full hour and try again using Incognito mode and see if it works

you can also try to pay using *611. But it needs your 4 digits PIN. If you have forgotten, login to My Account and reset it on the Profile page

Re: CAN'T DO A PAYMENT

WolverineCaz — Mon, 23 Jan 2023 18:01:17 GMT

Are you adjusting from your Public Mobile account the Method of payment? If the issue still arise after that, visit https://www.publicmobile.ca/en/on/get-help

Re: CAN'T DO A PAYMENT

Handy1 — Mon, 23 Jan 2023 18:02:33 GMT

@joludyaster You may have to wait n hour try again incognito mode private mode there’s cache issues and or a lap top even and also if your know the pin you can 611 to make payment

Re: CAN'T DO A PAYMENT

hairbag1 — Mon, 23 Jan 2023 18:01:38 GMT

@joludyaster

don't try again just yet.

Make sure you haven't been successful already by checking payment history at credit card company.

Re: CAN'T DO A PAYMENT

joludyaster — Mon, 23 Jan 2023 18:02:36 GMT

Yeah, but it's been a week since I have got that. Before that everything was okay, why it happened now?

Re: CAN'T DO A PAYMENT

hairbag1 — Mon, 23 Jan 2023 18:11:09 GMT

@joludyaster

if you still have no active account, get payment vouchers at Shell gas, then dial 611 to Reactivate account.

Deal with credit card issue later.

Has credit card expired date ?

added

for any payment or account related stuff, use your laptop to log in to your account AND use incognito mode. Clear cache files. Use web browser like Firefox...works for me.

Re: CAN'T DO A PAYMENT

joludyaster — Mon, 23 Jan 2023 18:09:08 GMT

Well, with incognito mode there's the same problem, I know the PIN, if I do the payment using *611, it's gonna work, right?

And if I did the payment, will it reload the payment on the website?

Re: CAN'T DO A PAYMENT

joludyaster — Mon, 23 Jan 2023 18:09:50 GMT

No, the date is okay.

Re: CAN'T DO A PAYMENT

Handy1 — Mon, 23 Jan 2023 18:11:28 GMT

@joludyaster Yes

Re: CAN'T DO A PAYMENT

esjliv — Mon, 23 Jan 2023 18:18:22 GMT

@joludyaster wrote:
Hello, I have got an error, that my number is suspended and I should reactivate my account by pay, but, when I tried to pay, I have got a message: "Oops, something went wrong, please try again".

And I don't know what to do, because I need my number now. Help me please.

@joludyaster -

You said it has been a week? A week for what, no service or this suspended message on your account?

if your services are working fine, just ignore that suspended message...as it sounds like your My Account is just not acting properly at the moment.

Or, did your method of payment card expire or something, check that to confirm.

While in My Account click the circle with the arrow to refresh the website to see the latest data, just to be sure you are seeing the latest info.

Re: CAN'T DO A PAYMENT

joludyaster — Mon, 23 Jan 2023 18:22:34 GMT

Yeah, I see the latest data, and also, I solved my problem, I just cleaned the history, used the incognito mode and update my payment data, I mean, re-filled out again the same data, and it worked.

Re: CAN'T DO A PAYMENT

joludyaster — Mon, 23 Jan 2023 18:22:48 GMT

Yeah, thank you so much for help!

Re: CAN'T DO A PAYMENT

joludyaster — Mon, 23 Jan 2023 18:23:08 GMT

Yeah, it worked, thanks!

Re: CAN'T DO A PAYMENT

hairbag1 — Mon, 23 Jan 2023 18:33:20 GMT

@joludyaster

glad you got it going.

Remember those steps for future.

-Use laptop

-Incognito mode

- clear cache files

Recent history suggests these steps will maximize success !

😎