topic Re: Password will not reset in Get Support

Password will not reset

darinmain-67 — Mon, 23 Jan 2023 15:34:56 GMT

Tried reseting my password and it all me all the steps but at the end it won’t allow it to change it gives me a message of your error? What the use of a reset if it doesn’t work?

Re: Password will not reset

esjliv — Mon, 23 Jan 2023 15:47:47 GMT

@darinmain-67 - you are a current customer (active service within 90 days and have not ported out), right?

Try using a different browser or a tab in incognito mode.

If still issues after trouble shooting, ask CSA for help.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Password will not reset

gpixel — Mon, 23 Jan 2023 16:31:22 GMT

@darinmain-67

the key step after resetting the password is one needs to open an incognito or private tab and then login with the new password

Re: Password will not reset

Tsawwassen — Mon, 23 Jan 2023 16:15:13 GMT

Did you receive an authentication code?

Re: Password will not reset

HALIMACS — Mon, 23 Jan 2023 16:17:26 GMT

@darinmain-67

If you are attempting this on a mobile device, try using a desktop if one is available.

I tend to have better luck with PM related self-serve functions on a desktop.

Re: Password will not reset

darinmain-67 — Mon, 23 Jan 2023 16:26:58 GMT

Don’t have a laptop or desktop at the moment

Re: Password will not reset

darinmain-67 — Mon, 23 Jan 2023 16:28:17 GMT

It does all the processes till the end then it will not accept the reset of password.

Re: Password will not reset

dust2dust — Mon, 23 Jan 2023 16:38:20 GMT

Try to test the login id using the chatbot. Click on chatbot (Simon) down below and chat with it and click sign in and test what you think the login should be.

Re: Password will not reset

benfatto — Mon, 23 Jan 2023 16:41:47 GMT

@darinmain-67 Even without a desktop you can open an incognito session with your mobile browser. If you need directions to do that, tell us the browser you are using.

Re: Password will not reset

darinmain-67 — Mon, 23 Jan 2023 16:49:11 GMT

Does not work

Re: Password will not reset

dust2dust — Mon, 23 Jan 2023 16:56:39 GMT

What are you needing to do? Are your services working? When did you last pay?

You can also use the reset password in that login screen (that looks a lot like the normal one). You can choose the sms verification method even with suspended service (as also with the normal one).