topic Re: Need to set up "My Account" in Get Support

Need to set up "My Account"

Lauren_Ollsin — Sun, 22 Jan 2023 21:16:08 GMT

Need assistance in setting up "My Account" for autopay. Created community account.

What next steps are needed?

Re: Need to set up "My Account"

Handy1 — Sun, 22 Jan 2023 21:18:32 GMT

@Lauren_Ollsin

Legend features

Change plan / update cc /auto pay

Account #/ change # port

Re: Need to set up "My Account"

softech — Sun, 22 Jan 2023 21:20:40 GMT

@Lauren_Ollsin you need to login to My Account, then go to payment page, manage payment method to enable Pre-authorized payments there

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

Re: Need to set up "My Account"

dabr — Sun, 22 Jan 2023 21:23:39 GMT

@Lauren_Ollsin The self serve account is created at the same time as you activate a new number unless you activated previously with a retailer like Walmart or London Drugs in which case you would now need customer to create My Account for you. Submit a ticket via this link if you never created your own self serve account: https://urlshortner.tiia.ai/XZxMjt

edit: actually are you activating a new number with PM? Then as long as you have your PM SIM and a CC or Debit Visa, you can activate your account here: https://activate.publicmobile.ca/

Re: Need to set up "My Account"

hTideGnow — Sun, 22 Jan 2023 21:23:35 GMT

Hi @Lauren_Ollsin do you have a My Account setup yet? you need to setup auto payment there.

if not, please open ticket with PM CS agent , they will help with My Account setup

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437