topic Re: no phone service in Get Support

no phone service

ron11 — Mon, 30 Jan 2023 06:29:09 GMT

Just converted to Public Mobile but cannot phone out or get calls or texts, very annoying! HELP

Re: no phone service

Handy1 — Sun, 22 Jan 2023 20:51:35 GMT

@ron11 Did you port a number over ? Did you reply yes to the confirmation text from old carrier ?

Re: no phone service

dabr — Sun, 22 Jan 2023 20:52:19 GMT

@ron11 Did you just port your number in? It can take upto 2 hours to complete but usually a lot less. Try rebooting the phone over the next hour or so.

BTW, did you respond with a YES to the transfer text from the previous carrier within 90 minutes (needs old SIM in phone)? Also the previous account needs to stay active until the port is complete.

Re: no phone service

HALIMACS — Sun, 22 Jan 2023 20:53:06 GMT

@ron11

Try:

Rebooting device
Resetting network connections
Toggle airplane mode on/off
Try SIM in different device

Re: no phone service

softech — Sun, 22 Jan 2023 21:16:41 GMT

@ron11 cannot even call out? what is it showing on your phone status bar? any error message? any signal bar showing connected at all?

if you cannot even make outgoing calls, it is a sim card provisioning issue, please open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: no phone service

omegaman — Sun, 22 Jan 2023 23:48:33 GMT

Had similar issue recently. Did you port your number?

Re: no phone service

esjliv — Mon, 23 Jan 2023 15:45:44 GMT

@ron11 wrote:
Just converted to Public Mobile but cannot phone out or get calls or texts, very annoying! HELP

@ron11 - did you get this figured out?

In addition to others helpful suggestions:

have you confirmed the phone you are using is compatible with public mobile,
Or could it be locked to its previous provider? (contact them to have it unlocked for you),
Or, could the phone be blacklisted? check here: https://www.devicecheck.ca/check-status-device-canada/

Re: no phone service

ron11 — Mon, 30 Jan 2023 00:04:51 GMT

Replied YES but still no service

Re: no phone service

Handy1 — Mon, 30 Jan 2023 00:08:46 GMT

@ron11 Do you still have the old Carrier SIM card ? I’ll send you port team number to start port process over again private message

edit also if it’s a provisioning issue you will need support

while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.