topic Re: Having major problems transferring my Koodo number in Get Support

Having major problems transferring my Koodo number

LeviMorrison — Sun, 22 Jan 2023 02:07:06 GMT

I am having major difficulty transferring my Koodo number. I tried the following steps from reading community forums:

1. Activity Public Mobile Non-Koodo number. Create account.

2. Click " Transfer number"

3. Connect to Chatbot, and explain issue

4. Be directed to log a help ticket

5. On the help ticket window, my email and community name do not work (I can sign in other areas through the site) so I cannot log a help ticket. I am stuck here....

Any suggestions would be greatly appreciated

Re: Having major problems transferring my Koodo number

softech — Sun, 22 Jan 2023 02:08:55 GMT

@LeviMorrison are you on Koodo prepaid or postpaid?

did you check Credit card and see if PM changed you?

when you request porting, any error like 821 or 835?

did you put in the PM sim card and see if it connects and if you can make outgoing calls?

Re: Having major problems transferring my Koodo number

Handy1 — Sun, 22 Jan 2023 02:11:27 GMT

@LeviMorrison Did you activate pm SIM card and port Koodo number ? Did you keep old Koodo SIM card in phone in phone to receive confirmation text from Koodo to port you would have 90 min window to do this

Re: Having major problems transferring my Koodo number

LeviMorrison — Sun, 22 Jan 2023 02:11:19 GMT

Hello Softech, thank you for helping out.

Credit card connected, seems I was charged twice. First time when I tried to connect, then it kicked me out. Second time the second time I tried to connect.
No error message
I can text others at this time using my new number
I cannot log a help ticket for whatever reason

Re: Having major problems transferring my Koodo number

LeviMorrison — Sun, 22 Jan 2023 02:11:55 GMT

They did not let me list the old Koodo number for transfer unfortunately

Re: Having major problems transferring my Koodo number

softech — Sun, 22 Jan 2023 02:13:12 GMT

@LeviMorrison you need to open ticket with PM support for the refund

and can you receive incoming calls? there is a porting team you can call to confirm the porting status, I will message you the number, check your Community inbox and call them now, they close at 10PM EST

Re: Having major problems transferring my Koodo number

Handy1 — Sun, 22 Jan 2023 02:13:39 GMT

@LeviMorrison As @softech asked is it Koodo pre paid or post paid

Re: Having major problems transferring my Koodo number

LeviMorrison — Sun, 22 Jan 2023 02:14:24 GMT

That sounds great to me, that would really help me out. I cannot even log a ticket, as Public will not recognize my credentials on the ticket page, however, they recognize it on every other page...

Re: Having major problems transferring my Koodo number

softech — Sun, 22 Jan 2023 02:16:09 GMT

@LeviMorrison first, call the porting team and see what is the porting status.

If they say no porting request there now, you can tag on the refund request ticket and check with PM support.

to open ticket with PM.

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Having major problems transferring my Koodo number

Handy1 — Sun, 22 Jan 2023 02:16:54 GMT

@LeviMorrison @Loggin in issues are usually resolved by using incognito private mode clearing web browser , infact it suggested to to do so each time you log in pm web site has terrible cache issues

Re: Having major problems transferring my Koodo number

darlicious — Sun, 22 Jan 2023 02:20:13 GMT

@LeviMorrison

It sounds like you are coming from koodo prepaid. Include in your private message to customer support for the refund the info needed for the CSA to transfer your phone number from its prepaid account to your pm account. Include the phone #, the koodo account# and the full name on your koodo account.

Also include the info needed to preverify your pm account. Do not post any of this info here....only in your private message to customer support. The telus porting department will be of no help to you for a prepaid koodo account phone # transfer.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Having major problems transferring my Koodo number

Handy1 — Sun, 22 Jan 2023 02:23:55 GMT

@darlicious What’s tips you off that op has pre paid , the fact op says it wouldn’t let him list the number @darlicious

Re: Having major problems transferring my Koodo number

LeviMorrison — Sun, 22 Jan 2023 02:26:47 GMT

Fantastic, I have sent them a message included your provided info. I have been on the phone waiting for a representative for 12 minutes as well. Hoping I get through

Re: Having major problems transferring my Koodo number

LeviMorrison — Sun, 22 Jan 2023 02:27:28 GMT

Thank you @Handy1 ! Unfortunately, I continued to have an issue....really confusing as to why this is happening.

Re: Having major problems transferring my Koodo number

softech — Sun, 22 Jan 2023 02:28:06 GMT

@LeviMorrison let us know how it goes

So, you are able to make outgoing calls?? and incoming calls do not work, right??

Re: Having major problems transferring my Koodo number

Handy1 — Sun, 22 Jan 2023 02:30:05 GMT

@LeviMorrison No worries we just here to help and sorry for asking questions on your thread to @darlicious @I’m still learning around here myself … so I’m curious are you Koodo prepaid or post paid. ?

Re: Having major problems transferring my Koodo number

LeviMorrison — Sun, 22 Jan 2023 02:32:08 GMT

Hello Handy, after looking up definition, I see I am postpaid. I use the phone, and am charged at the end of the month

Re: Having major problems transferring my Koodo number

Handy1 — Sun, 22 Jan 2023 02:34:35 GMT

@LeviMorrison Then the number @softech sent you will hopefully be all you need . If I understand everything correctly

Re: Having major problems transferring my Koodo number

softech — Sun, 22 Jan 2023 02:34:53 GMT

cool @LeviMorrison if it is postpaid and you requested port during activation, then the porting team can help

Re: Having major problems transferring my Koodo number

LeviMorrison — Sun, 22 Jan 2023 02:36:18 GMT

hello softech, I believe this was the case when I tried to sign up the first time. Then I found a forum stating to create a temporary number so I could log a help ticket after creating an account, so I did, and perhaps that is why there is so much trouble.