topic Re: Data usage warning text in Get Support

Data usage warning text

Cdnfenix — Wed, 05 Jan 2022 16:13:00 GMT

This is the second time I have received a text saying I have used 95% of my data. The first time I got the text about a month ago it said 75%. I checked my usage on the portal and both times it has been less than 50%. Is anyone else having these messages with the usage being so far off.

Re: Data usage warning text

Staliger — Tue, 24 Mar 2020 15:30:14 GMT

@Cdnfenix Never had this before. Your correct data is always on portal. Use its info, and you can ignore text message.

Re: Data usage warning text

gblackma — Tue, 24 Mar 2020 15:30:17 GMT

@Cdnfenix Did you check your usage here? I find this section to be almost instantaneously in regards to recording your usage. However, from time to time erroneous messages are sent out.

Re: Data usage warning text

YoungMC — Sun, 29 Mar 2020 01:40:09 GMT

I routinely (monthly) get a 75% Data Usage warning when nowhere near the monthly limit. For example, I am 6 days into a new billing cycle and received this same 75% usage message again today. When I check the ACTUAL USAGE on the portal, I have used data 2X in these last 6 days with a total of 1.391 MB of data used. Same last month, under 10MB used for the entire month, same message. Sure with this annoying issue could be resolved. After all, its simply a computer-generated script so it should not be a random occurrence.

Re: Data usage warning text

gblackma — Sun, 29 Mar 2020 01:48:03 GMT

@YoungMC its an inadvertent message. A bit unusual thought 2 months twice in a row. If it turns into 3 for the money, then complain about it.

Re: Data usage warning text

Luddite — Sun, 29 Mar 2020 01:49:31 GMT

@YoungMC Sounds like a new quirk to add the list. If it does not impact your service join the grin and bear it team.

Take 3 before using SIMon.

Re: Data usage warning text

Kerrioke75 — Sun, 22 Jan 2023 02:01:36 GMT

I was getting this sms sent out. Today it said I had reached 100% of my 20G limit. I checked the portal which said I had only used 8G and had 2G added on. My data stopped working. I did a network reset as per Simon, and suddenly my portal says I have used 22G of data. A rather large jump from the 8G it said a few hours ago. The portal isn't trustworthy either.

Re: Data usage warning text

softech — Sun, 22 Jan 2023 02:04:56 GMT

@Kerrioke75 what you got from My Account could be just cached old page and not updated usage.

please login My Account again using Incognito mode and check the usage again

Re: Data usage warning text

computergeek541 — Sun, 22 Jan 2023 03:09:07 GMT

@Kerrioke75 wrote:
I was getting this sms sent out. Today it said I had reached 100% of my 20G limit. I checked the portal which said I had only used 8G and had 2G added on. My data stopped working. I did a network reset as per Simon, and suddenly my portal says I have used 22G of data. A rather large jump from the 8G it said a few hours ago. The portal isn't trustworthy either.

What should be up-to-date would be if you call 611 to check how much data you have left. Unfotunately, 611 will give a total of plan and add-on data with no distrinction between the two.