topic Re: Activation in Get Support

Activation

TinaCooper — Sat, 21 Jan 2023 20:18:52 GMT

I was in the middle of activating and something whent wrong but money was taken out and card is not working

Re: Activation

softech — Sat, 21 Jan 2023 20:20:34 GMT

@TinaCooper did you got an error like error 821 or 835? were you requesting porting and used IMEI number?

anyway, open ticket with PM support via direct message to get it sorted out first

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Activation

Handy1 — Sat, 21 Jan 2023 20:38:27 GMT

@TinaCooper Did you reboot phone try taking SIM card out and another device and or take it out and reseat it in sim tray and make sure tray is pushed all the way in .. otherwise if it’s a provisioning issue you need supports help

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Re: Activation

TinaCooper — Sat, 21 Jan 2023 20:28:14 GMT

No solution yet

Re: Activation

softech — Sat, 21 Jan 2023 20:31:24 GMT

@TinaCooper oh, I thought you had the solution, you can go back to the post you picked and select "Not the solution" (no offend @Handy1 )

for your issue, can you tell me if you gone thought the end of the activation step?

anyway, open ticket with Pm support as what I suggested above and wait for support to reply. They will reply within 2 hours

Re: Activation

Handy1 — Sat, 21 Jan 2023 20:33:19 GMT

@TinaCooperfirst off you can edit your excepted solution under your name on post to the right by time stamp edit it and remove excepted solution , and did you port and use imei as @softech suggested if so it’s time to get support

Re: Activation

Handy1 — Sat, 21 Jan 2023 20:34:42 GMT

@softech None taken was just explaining to @TinaCooper @how and we’ll rest you can both read lol

Re: Activation

Handy1 — Sat, 21 Jan 2023 22:59:57 GMT

@TinaCooper Did you at least get in touch with support ?