topic Changing my plan in Get Support

Changing my plan

MissJess1990 — Tue, 04 Jan 2022 19:57:59 GMT

I went onto my account today to change my plan as today is my renewal date and I wanted more data. After I had made the new plan I wanted and payed the new price my overview is still showing the old plan that I no longer want. When I tried to fix this it wanted me to either wait another 30 day or pay again full price for the new plan. Is there anyway to fix this so I can have the plan I thought I was getting before the next 30 days?

Re: Changing my plan

ShawnC13 — Thu, 16 Nov 2017 17:54:02 GMT

@MissJess1990, did it take the amount required for the new plan for payment? If so does it show some money left in Available Funds? If this is the case you can contact the MODS and get them to do the change. To message a MOD for assistance, click on this link Moderator Team to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Changing my plan

will13am — Thu, 16 Nov 2017 19:58:08 GMT

It looks like an errant renewal took place on the old plan. The moderator team will be required to switch plans to avoid having to make a double payment.