topic Need to reset account. in Get Support

Need to reset account.

Mechita_miel — Sat, 21 Jan 2023 16:37:21 GMT

Hello, I bought last year a phone for my son, I did use the same email from my own account, now I have problem to open an account for him as it's my same email and if I open his account with my own email I am unable to open my own account. Please help me!!!

Re: Need to reset account.

Handy1 — Sat, 21 Jan 2023 16:44:23 GMT

@Mechita_miel First try again incognito mode private mode or if you want to change email you need supports help with that

while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

edit each account needs it own email

Re: Need to reset account.

BKNS27 — Sat, 21 Jan 2023 16:46:28 GMT

@Mechita_miel

You can only have 1 email/ account so you need to create a new email for your son.

If you are having problems accessing your account, just login using your email and click on Forgot Password then you will receive an email from PM to reset your password.

Re: Need to reset account.

Handy1 — Sat, 21 Jan 2023 17:07:10 GMT

@Mechita_miel Once you send a message waiting for initial reply seems to take the longest but once you receive a response any back and forth communication between yourself and the agents .is fairly quick and painless

Re: Need to reset account.

Mechita_miel — Sat, 21 Jan 2023 17:31:04 GMT

Thank you

Re: Need to reset account.

hTideGnow — Sat, 21 Jan 2023 17:33:49 GMT

HI@Mechita_miel you just need to activate your son's account with a different email address. PM system is one email for one account

also, when you activate, make sure you use your friend code for your son's account. He will get $10 one time and you will get 1 Public point or $1 per cycle