topic Re: PUK in Get Support

PUK

arielle13 — Sat, 21 Jan 2023 14:32:48 GMT

Please I need to retrieve my PUK code

Re: PUK

Handy1 — Sat, 21 Jan 2023 14:45:05 GMT

@arielle13 If you need help from support here the links

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: PUK

HALIMACS — Sat, 21 Jan 2023 14:52:41 GMT

@arielle13

The easiest way is to tap the link https://www.publicmobile.ca/en/on/chatbot then ask the SIMon chatbot just this:

"Need PUK"

Follow the precise directions it provides based on the PUK messaging your device is displaying.

Re: PUK

Dunkman — Sat, 21 Jan 2023 15:00:07 GMT

@arielle13

What message is being shown on your phone? There are different versions of PUK.

From a previous thread:

SIM network PIN blocked. Enter SIM network PUK."
- This is asking for Samsung's "master code" - I got this after entering the wrong code for the message below too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN"
- This is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you easy peasy. If you enter this incorrectly too many times, you'll get the error message above.

PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.

Caution! If the PUK is entered incorrectly up to ten times in a row, the SIM card becomes unusable.