topic Re: Paying my bill in Get Support

Paying my bill

Wareck50 — Sat, 21 Jan 2023 13:56:09 GMT

My credit card was compromised but I received a new one everything should be back to normal

Re: Paying my bill

Handy1 — Sat, 21 Jan 2023 13:59:26 GMT

@Wareck50 Be sure to update it on self serve if you haven’t already and maybe go an extra step and change passwords also to be safe

Re: Paying my bill

HALIMACS — Sat, 21 Jan 2023 14:04:44 GMT

@Wareck50

Would recommend doing these steps below while in incognito mode:

log into your self-serve account
click the 3rd tab down on the left hand side, titled "Payments"
in the Pre-authorized area tap "Manage Payment Method"
then tap "Update Card Information"
from there, you'll be prompted to enter the complete credit card information with the new information
then tap "Save Payment Information" at the bottom

Re: Paying my bill

hTideGnow — Sat, 21 Jan 2023 14:05:27 GMT

hi @Wareck50 make sure you update your credit card in My Account. You just need to login My Account, go to Payment page, then Manage Payment Method, and Update Card Information

Once updated , best to also load enough fund for next payment to test it out