topic Re: New customer! in Get Support

New customer!

TGE — Tue, 04 Jan 2022 19:57:53 GMT

Hey all,

Quick question. So, I just signed up for Public Mobile with the auto pay feature. Will it automatically withdraw the funds upon activation or do I need to manually pay it first and the auto pay will begin in December?

Thanks

Re: New customer!

mimmo — Thu, 16 Nov 2017 15:56:27 GMT

you shoudl have already paid for the plan during activation. (check your payment history) autopay will pay for the next payment.

do you have service? what does your selfserv page say?

PS Welcome to teh community.

Re: New customer!

TGE — Thu, 16 Nov 2017 16:00:15 GMT

Oh.. I didn't see the tab. 🙂 Thanks!!

Re: New customer!

shartomjam — Thu, 16 Nov 2017 16:50:13 GMT

Welcome to PM. Hope you enjoy the savings you get by using autopay on your next renewal.

Re: New customer!

sbreakin — Thu, 16 Nov 2017 18:38:51 GMT

Autopay is the way to go.

Never had an issue with either account & no need to worry abut buying funds before renewal. Only tip is not to worry about you account showing expired briefly during the renewal process. It seems even the auto pay process adds funds, then a little later does the actual renewal. Best to check the day after if you are curious.

As long as youhave service it went through ok.

Re: New customer!

RODNEY2008 — Wed, 13 Jun 2018 05:08:50 GMT

me to new here got new sim card and no air time cause the stores ran out and all rest give credit when line is new like sim card and new number. Yesterday got told they cant do it. So going to buy 20.00 plus tax card and better work for calls only and text. I dont need data:

Re: New customer!

RODNEY2008 — Wed, 13 Jun 2018 05:05:35 GMT

Just got offered 35.00 credit infact from Chatr if I decide to go back my old plan with them was close to 40-45 a month. At this time I am not going back if I can pay 20 a month for calls only and texting:

Re: New customer!

Anonymous — Wed, 13 Jun 2018 12:30:37 GMT

Hi @RODNEY2008, welcome to Public Mobile. Did you have a question or just sharing your experience.

BTW, you have posted to a very old topic. You should always start a new topic so that you get the most exposure for your issue.

Re: New customer!

RODNEY2008 — Wed, 13 Jun 2018 14:01:12 GMT

1st off I was unable to start new one so had to reply on here. Anyhow Yes I felt like I am been treated un wanted and this is not good from moderaters: I told them I got sim card and the air time was not available when sim card was gotten and when I checked all rest air time was inc as long new number and sim card was not burnt.

Re: New customer!

RODNEY2008 — Wed, 13 Jun 2018 14:09:10 GMT

when I try to start new topic they thing is greyed out so I think I am blocked from it:

Re: New customer!

jp2 — Wed, 13 Jun 2018 14:31:06 GMT

@RODNEY2008 wrote:
1st off I was unable to start new one so had to reply on here. Anyhow Yes I felt like I am been treated un wanted and this is not good from moderaters: I told them I got sim card and the air time was not available when sim card was gotten and when I checked all rest air time was inc as long new number and sim card was not burnt.

Could you give us some more info. You said they were sold out of sim cards so you bought one for 20 dollars (where is charging 20 dollars they should be 10?) did you also activate the account? What plan are you on? Is your phone compatible with the public mobile network?

Re: New customer!

RODNEY2008 — Wed, 13 Jun 2018 14:37:42 GMT

FOR GOD SAGS YES I GOT A 9320 BLACKBERRY HERE UN LOCKED AND HAD IT TESTED AND WHEN I ASKED FOR AIR TIME ANDS SIM CARD THEY DID NOT HAVE VOUCHER. SO HAD TO GET THE PHONE AND SIM CARD ONLY I ALSO MESSAGED TONES OF TIMES ABOUT AIR TIME. I WAS TROLD NO IT CANT BE ADDED AND TO GO TO SHOPPERS DRUG MART AND GET CARD SO I CALLED THEM THEY HAVE THEM. I AM GOING WITH 20.00 A MONTH CALLS ON;Y UNLIMITED TO TORONTO ONT AND PETERBOROUGH AND SO ON I HOPE COVED FROM OTTAWA TO PETERBOROUGH AS WELL WAS TOLD CHATR BELL HAVE SPOTS WERE CANT WORK AND PUBLIC DOES NOT HAVE DEAD SPOTS SOP THAT WHJY JOINED. SORRY FOR YELLING BUTY THIS IS NUTTS AND FRUSTERATING.

Re: New customer!

jp2 — Wed, 13 Jun 2018 14:50:56 GMT

You tested it by putting in a public mobile sim?

Oh you are talking about voucher cards. Sorry, I misunderstood I thought you were talking about sim cards.

So you activated the 20 dollar provincial talk only plan but calling isn't working for you? Can you receive calls?

PM network runs on the Telus network so coverage should be good. Other people might be referring to the zones Chartr limits you to. PM doesn't have zones.

Re: New customer!

RODNEY2008 — Wed, 13 Jun 2018 14:55:05 GMT

all I know is I got the sim card here now not on and sitting here to wait till i buy air time. I asked for voucher they had none were I got the unit. I did not activate nothing yet the rep said go with 20 a month for calls only i said sure thanks I dont need data since got wifi on blackberry.

Re: New customer!

jp2 — Wed, 13 Jun 2018 15:06:55 GMT

Ok you just need to activate the sim this will setup your self serve account so you can select your plan. Use this link https://activate.publicmobile.ca

If you have a credit card you can make the payment with it and setup auto pay so that you get 2 dollars off every 30 days. If not you should be able to buy a voucher as you mentioned don't forget the plan will also have tax on top of the listed price.

Re: New customer!

MichaelM — Wed, 13 Jun 2018 15:42:30 GMT

Hi,

Have you confirmed that you are still logged in? If you are, just try a different browser. If that works then it is related to the browser you are using and the settings on that browser itself.

Re: New customer!

RODNEY2008 — Wed, 13 Jun 2018 15:44:59 GMT

Thanks and yes but still cant go to new topics its greyed out so I reply to old messages rither then make a new one:

Re: New customer!

jp2 — Wed, 13 Jun 2018 15:56:58 GMT

I have never had to switch browsers for the community but for self serve accounts and activation you may need to. I always you google chrome incognito mode for activation because regular chrome didn't work for me. It might work for you if you delete cash and cookies

Re: New customer!

srlawren — Wed, 13 Jun 2018 17:15:03 GMT

@RODNEY2008 it's good that you don't want data, since Public Mobile does not operate or provide a BIS server, which older BlackBerrys like your require for mobile data. Just so you're aware, in case down the road you decide you want to add mobile data, it won't work with that phone with Public Mobile. Just an FYI.

As @jp2 noted, you only need to buy vouchers if you don't have a [Canadian] credit card you can use to pay for the service.

Re: New customer!

RODNEY2008 — Thu, 14 Jun 2018 03:59:28 GMT

Thaks so much I find Blackberry more usefull then touch screen key pads