topic Re: Urgent in Get Support

Urgent

Cathy62 — Sat, 21 Jan 2023 00:41:22 GMT

Was messaging a CA_Agent and have not replied need to speak to one ASAP

Re: Urgent

Handy1 — Sat, 21 Jan 2023 00:42:40 GMT

@Cathy62

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Urgent

HALIMACS — Sat, 21 Jan 2023 00:45:14 GMT

@Cathy62

If it's been more than 2 hours, submit another ticket.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Urgent

dust2dust — Sat, 21 Jan 2023 00:45:23 GMT

You did not reply to them? Or they haven't replied to you?

What seems to be the problem that you need them for? Maybe we can help.

Re: Urgent

softech — Sat, 21 Jan 2023 00:54:01 GMT

@Cathy62 did you check the Community inbox? no one reply? message them for update.

and what is the issue? mind to share and maybe we can help or suggest workarounds?

Re: Urgent

Cathy62 — Sat, 21 Jan 2023 00:55:45 GMT

They didn't reply back and it is a account security issue

Re: Urgent

dust2dust — Sat, 21 Jan 2023 00:57:06 GMT

Care to elaborate? (without disclosing anything personal)

Re: Urgent

BKNS27 — Sat, 21 Jan 2023 03:49:07 GMT

@Cathy62

Patience is the key on PM. Did a CS_Agent get back to you?