topic Re: Can't get into my account to make payment in Get Support

Can't get into my account to make payment

Kathy1997 — Fri, 20 Jan 2023 16:07:11 GMT

I have 1 day before my 90 days are up I have been trying to sign in for days now and it won't let me. I try to reset the password but it won't send me a txt or e-mail!! Help!

Re: Can't get into my account to make payment

Handy1 — Fri, 20 Jan 2023 16:08:10 GMT

@Kathy1997 Try again incognito mode private mode there are cache issues if you know your pin you can 611 or get voucher and no pin needed

Re: Can't get into my account to make payment

Handy1 — Fri, 20 Jan 2023 16:10:17 GMT

@Kathy1997 Yikes just reared your post ur cutting it close may need support help to regain access to your account And number

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Can't get into my account to make payment

dust2dust — Fri, 20 Jan 2023 16:10:22 GMT

You can buy vouchers or use real time payments. You can use the 611 service to enter the voucher. You can buy vouchers online or stores. Real time payments are only in some stores.

Try testing your login with the chatbot. Try a different browser or device and also try private mode.

Re: Can't get into my account to make payment

softech — Fri, 20 Jan 2023 16:11:34 GMT

@Kathy1997 if you still can t get that sorted out later today, consider to get a voucher and load via *611

for now, open ticket with PM support to have them help to reset password

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't get into my account to make payment

HALIMACS — Fri, 20 Jan 2023 16:13:53 GMT

@Kathy1997

If you're using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in.

If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and appear to not let you login.

Re: Can't get into my account to make payment

darlicious — Sat, 21 Jan 2023 02:39:46 GMT

@Kathy1997

Have you been able to reactivate your account yet? As long as you do not have lost/stolen enabled you can pay via 611 with a voucher or using the card on file with the 4 digit account pin #. Otherwise here are the other methods of payment for your pm account.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594