topic Re: Early Renewal in Get Support

Early Renewal

rhondachisholm — Fri, 20 Jan 2023 13:24:27 GMT

I would like to complete an early renewal today due to my data running out.

Thanks

Re: Early Renewal

Handy1 — Fri, 20 Jan 2023 13:25:49 GMT

@rhondachisholm You need support to do that to you / early renewal

Getting support / submit ticket

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Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Early Renewal

HALIMACS — Fri, 20 Jan 2023 13:28:21 GMT

@rhondachisholm

You may want to consider purchasing an add-on to get you through to the next renewal, unless you’re less than a week from your renewal, in which case an early renewal of the same plan seems logical.

The other option is to consider moving to a higher data plan if the current one you’re on may not suit your monthly data needs.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Early Renewal

computergeek541 — Fri, 20 Jan 2023 13:33:46 GMT

@rhondachisholm

You should be able to.renew your current plan early without need to.ask a CSA, assuming at least that your current plan is still one that is offered to new customers. If you go into your Self Serve account and schedule a plan change to a different plan, the Self Serve page will then alllow you to select your current plan as an immediate plan change if you go back to change your plan again.

Re: Early Renewal

HALIMACS — Fri, 20 Jan 2023 13:39:36 GMT

@computergeek541

that is a great work around!

So you’re saying that if a customer is on the $15 plan, and they schedule a plan change to the $25 plan, they can log out and then log back in and schedule an immediate plan change to the $15 plan and effectively get an early renewal on the same plan?

Re: Early Renewal

computergeek541 — Fri, 20 Jan 2023 13:44:26 GMT

@HALIMACS

I haven't tried it because I have no desire to change my plan, but I can say that with a pending scheduled change, the current plan (as long as it's still one that is offered to anyone) shows back up in the list of plans that can be selected. A second plan change should also nulify the first plan change request.

Re: Early Renewal

Handy1 — Fri, 20 Jan 2023 13:49:04 GMT

@computergeek541 I sorta knew this as a couple of members and I discussed this very issue a day ago maybe 2 . But no one was certain it works and then there’s the whole losing out on rewards for that period aswell … but thanks for the confirmation

Re: Early Renewal

HALIMACS — Fri, 20 Jan 2023 13:51:04 GMT

@rhondachisholm

I recommend you try this option outlined by @computergeek541 .

log into self serve,
process a plan change to a different plan on your next renewal,
log out of self serve (this that may or may not be required)
log back into self serve
process an immediate plan change to the same plan that you’re on now.

Please let us know … Did it work?

Re: Early Renewal

computergeek541 — Fri, 20 Jan 2023 13:54:37 GMT

@Handy1

The rewards wouldn't be given out for an early renewal automatically, although when contacting a CSA, the agent might manually credit them if the customer is reasonably close to the date that rewards would have been given out next.

Re: Early Renewal

computergeek541 — Fri, 20 Jan 2023 13:57:40 GMT

@HALIMACS

I do have some mixed feelings about this suggestion even if it does work in the case that a customer accidently does two immediate plan changes instead, but that's more of a matrer of needing to understand how plan changes at Public Mobile work.

Re: Early Renewal

will13am — Fri, 20 Jan 2023 14:01:27 GMT

@computergeek541 wrote:
@HALIMACS

I do have some mixed feelings about this suggestion even if it does work in the case that a customer accidently does two immediate plan changes instead, but that's more of a matrer of needing to understand how plan changes at Public Mobile work.

Given the unpredictability of even the predictable sometimes, I would not be certain that this will work unless it has been proven to work.

Re: Early Renewal

HALIMACS — Fri, 20 Jan 2023 14:07:00 GMT

I agree. However, in this case, the OP has nothing to lose because they want an immediate plan change to the same plan. If they select a different plan to switch at next renewal, nothing will happen. If the immediate plan change to the same plan doesn’t happen, then nothing will happen.

They simply log back out, log back in, and cancel all pending plan changes.

@rhondachisholm perhaps if you’re feeling uneasy about the suggestion, either a data add on or contact to the customer support agents for an early renewal on the same plan is your best choice.

Re: Early Renewal

Dunkman — Fri, 20 Jan 2023 15:35:54 GMT

@rhondachisholm

Which plan are you on presently?

There are some decent plans available for existing customers:

$40 for 15 GB LTE data

$45 for 20 GB LTE data

$30 for 3 GB 3G speed data

$35 for 5GB 3G speed data

Re: Early Renewal

Tsawwassen — Fri, 20 Jan 2023 16:06:02 GMT

Why not just buy a DATA add on? Also suggest that you try to minimize your data use by logging in to WIFI hot spots whenever possible. Most malls and restaurants offer free public WIFI.