topic Re: Addon TOP-UP's download invoice issue in Get Support

Addon TOP-UP's download invoice issue

shinchu99 — Fri, 20 Jan 2023 07:58:48 GMT

hello public mobile community peeps,

got an question do you guys have ever had an issue on downloading invoice after buying add on like data tops or mins top up? lately having issue on it i been trying to clear the cache on browser an try again also i use private browser still no go i even try on my laptop an android phone as well still no go. I'm just wondering is it public mobile had issue on there END

Thanks Cheers 🙂

Re: Addon TOP-UP's download invoice issue

darlicious — Fri, 20 Jan 2023 08:05:38 GMT

@shinchu99

There has been a reported issue with the current inability to download the payment history so I wouldn't be surprised if it could be on their end? Last time I downloaded a reciept was two weeks ago and all was fine.

Edit:

But you also only get one kick at the can?

Re: Addon TOP-UP's download invoice issue

shinchu99 — Fri, 20 Jan 2023 08:07:33 GMT

@darlicious when i bought add on last week it was fine as well but just today started happen i was like what's going on. but thanks for clarify 🙂

Re: Addon TOP-UP's download invoice issue

darlicious — Fri, 20 Jan 2023 08:13:56 GMT

@shinchu99

If I could test I would but I'm running a balance as it is....

Re: Addon TOP-UP's download invoice issue

esjliv — Fri, 20 Jan 2023 12:21:04 GMT

@shinchu99 wrote:
hello public mobile community peeps,
got an question do you guys have ever had an issue on downloading invoice after buying add on like data tops or mins top up? lately having issue on it i been trying to clear the cache on browser an try again also i use private browser still no go i even try on my laptop an android phone as well still no go. I'm just wondering is it public mobile had issue on there END

Thanks Cheers 🙂

@shinchu99 - if you are referring to this 'Download' feature then it has been reported to Public that it is currently non-functional.

Hopefully it will be fixed soon!

Re: Addon TOP-UP's download invoice issue

shinchu99 — Sat, 21 Jan 2023 02:19:41 GMT

@esjliv not only the payment history also to buy TOP ups $$$ add on data or minutes not able to downloadable. i hope public mobile fix this soon.

Re: Addon TOP-UP's download invoice issue

darlicious — Fri, 27 Jan 2023 02:21:13 GMT

@shinchu99

Payment history is downloadable again so likely reciepts/invoices are now as well.