topic Re: cannot received calls and text messages in Get Support

cannot received calls and text messages

rizalynpitao — Fri, 20 Jan 2023 06:07:15 GMT

Hi,

need help cannot recei

Re: cannot received calls and text messages

Handy1 — Fri, 20 Jan 2023 04:36:31 GMT

@rizalynpitao Did you just port your number to public mobile ? Did your reply YES to confirmation text ?

Re: cannot received calls and text messages

softech — Fri, 20 Jan 2023 04:37:17 GMT

@rizalynpitao

did you just join PM and request porting in your phone number?

If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed the the text authorization step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: cannot received calls and text messages

rizalynpitao — Fri, 20 Jan 2023 04:44:55 GMT

Thank you

Re: cannot received calls and text messages

BKNS27 — Fri, 20 Jan 2023 05:27:59 GMT

@rizalynpitao

Did you reply to the text with your old SIM in your phone…you have 90 minutes to reply or porting will be cancelled.

Or old service should be active as well to complete the porting.

If you missed this window to reply, you will need to contact a CS_Agent to restarting the porting process for you.

Re: cannot received calls and text messages

Louden77 — Sun, 09 Jun 2024 14:04:24 GMT

Please send number. I am am at my wits end. Dennis