topic Re: Payment Voucher in Get Support

Payment Voucher

mlyons0705 — Fri, 20 Jan 2023 02:06:45 GMT

Payment successfully made. Account still suspended over an hour later. 😡

Re: Payment Voucher

Handy1 — Fri, 20 Jan 2023 02:07:44 GMT

@mlyons0705

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Payment Voucher

softech — Fri, 20 Jan 2023 02:08:21 GMT

@mlyons0705 did you try to reboot your phone?

Also, it is best to login to My Account and see if the money still sitting in Available fund untouched. If that is the case, click "Reactivate my plan"

if you are unable to login to My Account, open a ticket with PM support and have them to help the login issue as well as reactivate

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment Voucher

mlyons0705 — Fri, 20 Jan 2023 02:09:00 GMT

I cannot successfully create a ticket and sent a pm and no replies. Really crappy service.

Re: Payment Voucher

softech — Fri, 20 Jan 2023 02:10:59 GMT

@mlyons0705 wrote:
I cannot successfully create a ticket and sent a pm and no replies. Really crappy service.

@mlyons0705 then message support directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

but try to reboot the phone once

Re: Payment Voucher

hairbag1 — Fri, 20 Jan 2023 02:11:11 GMT

@mlyons0705

try this...

Also, using your laptop, log in to your account using incognito mode. Clear cache files.

Re: Payment Voucher

Handy1 — Fri, 20 Jan 2023 02:12:24 GMT

@mlyons0705 @You have to keep an eye out on the envelope top of page to the right for response ,, initial response seems to take the longest , but your first reply any back and forth communication is fairly quick and painless also if your able to sign in as @softech suggested that may be all that needs to be done I assumed you had already tried these suggestions

Re: Payment Voucher

Handy1 — Fri, 20 Jan 2023 02:15:43 GMT

If your having trouble with Simone and can’t create a ticket try this direct link

while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Payment Voucher

hTideGnow — Fri, 20 Jan 2023 02:19:00 GMT

Hi @mlyons0705 call *611 again and confirm how much Available fund you have. If you are sure the voucher is loaded, it's good

You can open ticket with CS agent using message if you have trouble with Chatbot:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Payment Voucher

darlicious — Fri, 20 Jan 2023 08:01:38 GMT

@mlyons0705

Did you load the voucher by logging into your self serve account? Check your payment history for the manual top up transaction. (Click the little refresh arrow at the bottom right first) Do you see the transaction? Was the voucher amount enough to pay for your plan?

When paying by voucher it's best to load them via 611 or calling 1 855 4PUBLIC and entering your 10 digit phone #. Then press(1) and (1) again and enter the 12 digit pin #. You will be told you successfully added funds and you will be automatically reactivated (unless you have suspended via lost/stolen)?