topic Re: My Account in Get Support

My Account

Mylee — Fri, 20 Jan 2023 01:50:00 GMT

It does not open to see usage

Re: My Account

Handy1 — Fri, 20 Jan 2023 01:51:31 GMT

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page. ^^^

Re: My Account

dabr — Fri, 20 Jan 2023 01:51:44 GMT

@Mylee Try logging in using incognito/private mode or another browser/device or clear cookies first as there are lots of caching issues with PM's website.

Re: My Account

HALIMACS — Fri, 20 Jan 2023 01:56:38 GMT

@Mylee

If you're using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and appear to not let you login.

Re: My Account

softech — Fri, 20 Jan 2023 02:10:30 GMT

@Mylee what exact error you use?

can you access this page directly, maybe use different browser?

https://selfserve.publicmobile.ca/en/account/plan/usage-details

the page wasn't loaded? or the page was loaded but no usage?

do you see the download usage link and can you download?