topic Re: Bill in Get Support

Bill

Sam514 — Thu, 19 Jan 2023 21:03:33 GMT

Please get me the total that I paid in 2022.

Re: Bill

Handy1 — Thu, 19 Jan 2023 21:04:47 GMT

@Sam514 We are just customers like you , but you can view your billing history in self serve or if you need a agent

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Re: Bill

pmbc — Thu, 19 Jan 2023 21:14:41 GMT

@Sam514 log into your account, go to payments, view payment history and change date range to 12 months. from there you can download the 12 month payment history.

Re: Bill

esjliv — Thu, 19 Jan 2023 21:34:42 GMT

@Sam514 @pmbc - 12 months is supposed to be available through My Account. Currently, this feature does not seem to be working. So maybe keep trying, hoping Public will fix this feature, as I submitted a ticket saying it doesn't work.

OR, go direct to CSA to get it formally as @Handy1 provided.

EDIT, if you just need all of 2022, then I guess you will need to go to CSA, as it goes back ONLY 12 months, so yeah.

Re: Bill

dabr — Fri, 20 Jan 2023 01:29:46 GMT

@esjliv I think most customers wanting an invoice, want the tax to be itemized as well and unfortunately downloading (even if when working) won't get the official invoice. Too bad PM chose not to facilitate during the revamp of the self serve account.

Re: Bill

esjliv — Fri, 20 Jan 2023 01:35:56 GMT

@dabr wrote:
@esjliv I think most customers wanting an invoice, want the tax to be itemized as well and unfortunately downloading (even if when working) won't get the official invoice. Too bad PM chose not to facilitate during the revamp of the self serve account.

True @dabr . And, even that is something that could be skewed (not easy to have listed 'officially' if you need taxes on the pdf) if you are buying vouchers (paying taxes up front/in store) and loading them onto accounts.