topic Re: Cannot call or receive call from specific number in Get Support

Cannot call or receive call from specific number

boywonderto — Thu, 19 Jan 2023 21:52:55 GMT

I have recently realized that I cannot call my doctor office, or receive call from them, on my Public Mobile line. (I do not have their number blocked.) My doctor's office uses Telus' BizConnect, which is even more strange given Telus owns Public.

I call/receive call from them on my work phone (on Rogers) with no issue.

Any suggestions?

Re: Cannot call or receive call from specific number

BKNS27 — Thu, 19 Jan 2023 22:02:39 GMT

@boywonderto

If your phone didn’t block the Telus number then it should go through.

I would suggest you contact a CS_Agent to look into it for you. Create a ticket on SIMon Chatbot below or private message on the envelope icon above.

Re: Cannot call or receive call from specific number

Handy1 — Thu, 19 Jan 2023 22:05:56 GMT

@boywonderto I agree with @BKNS27 That’s strange here’s link for support if needed

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Cannot call or receive call from specific number

dust2dust — Thu, 19 Jan 2023 22:08:50 GMT

Try calling your number from your work phone. Also try other Telus/Koodo/Public or even Bell/Virgin/Lucky customers if you know any or have someone at a store or kiosk try to call your number.

Re: Cannot call or receive call from specific number

pmbc — Thu, 19 Jan 2023 22:44:20 GMT

@boywonderto What happens when you call their number? Do you get a busy signal, a fast busy signal or just not even to point of any tone?

Re: Cannot call or receive call from specific number

HALIMACS — Thu, 19 Jan 2023 22:57:56 GMT

@boywonderto

Have you tried calling them using the full 11-digit and 10-digit dialing? [i.e. including the 1 + (area code)(xxx)-(xxxx), then again without the '1' ]

Give it a shot and let us know.

Re: Cannot call or receive call from specific number

softech — Thu, 19 Jan 2023 23:06:34 GMT

@boywonderto did you try to put your PM sim in another phone and see if you cam make the call??

Re: Cannot call or receive call from specific number

JUnit — Fri, 20 Jan 2023 21:30:19 GMT

Maybe try powering down and restarting your phone? Pull the sim out and restarting phone again? Pop your sim into another phone and see what happens.

Re: Cannot call or receive call from specific number

hTideGnow — Fri, 20 Jan 2023 21:50:54 GMT

hi @boywonderto this is a weird one.

Maybe you should open ticket with PM so they can check

A good workaround for now is to download VoIP like Fongo or TextNow, then set Forward on unanswered or Forward on Unavailable to the VoIP number. Then the number would go to Voicemail but your VoIP app will ring. Just make sure you have Mobile data turn on all the time, or you have Wifi