topic Re: Number Transfer in Get Support

Number Transfer

KH8 — Thu, 19 Jan 2023 22:17:44 GMT

I took out my Sim card too early and did not receive the text from my old provider. Now I cannot receive messages or calls.

How do I get public mobile to send my old provider a transfer request so that they can text me?

Re: Number Transfer

Handy1 — Thu, 19 Jan 2023 22:19:26 GMT

@KH8 You porting into pm and missed the confirmation text ? If so I’ll send you number for porting team

Re: Number Transfer

BKNS27 — Thu, 19 Jan 2023 22:22:48 GMT

@KH8

Just put back your old SIM and see if you got the text if you are within the 90 minute window.

If not, contact a CS_Agent by creating a ticket on SIMon Chatbot below or private message them on envelope icon above to restart the porting process.

Re: Number Transfer

KH8 — Thu, 19 Jan 2023 22:24:37 GMT

I don't have the old SIM

Re: Number Transfer

BKNS27 — Thu, 19 Jan 2023 22:26:49 GMT

Then the porting can’t be completed unless your old carrier is Telus or Koodo.

You will need to pick a new number then.

Re: Number Transfer

dust2dust — Thu, 19 Jan 2023 22:54:05 GMT

Or get another sim from the old provider and apply it to your old account and have it in a phone and then call the porting number provided and have the port request re-triggered.

You might be able to do a verbal confirmation with the old provider too. But that's up to them to allow.