topic Re: My daughter's phone is off, I don't have the email or password for her account to pay it. in Get Support

My daughter's phone is off, I don't have the email or password for her account to pay it.

Warren34 — Thu, 19 Jan 2023 21:43:32 GMT

Re: My daughter's phone is off, I don't have the email or password for her account to pay it.

softech — Thu, 19 Jan 2023 21:45:49 GMT

@Warren34 did you try the Reset password link?

if yiu really have no use with login email at Ll, open ticket with PM support to get the login back, then yiu can make the payment when yiu have the access

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My daughter's phone is off, I don't have the email or password for her account to pay it.

Handy1 — Thu, 19 Jan 2023 21:45:14 GMT

@Warren34 Quickest way if you know the PIN number to account is 611 or if you get a voucher 611 and no pin needed

Re: My daughter's phone is off, I don't have the email or password for her account to pay it.

BKNS27 — Thu, 19 Jan 2023 22:04:43 GMT

@Warren34

Who setup and activate your daughter’s account?

You can purchase a. voucher and dial 611 to enter the voucher number from these locations:

Re: My daughter's phone is off, I don't have the email or password for her account to pay it.

dust2dust — Thu, 19 Jan 2023 22:17:02 GMT

In addition to 611 and the registered credit card and pin or with vouchers and no pin...you can dial 1-855-4pu-blic and do the same thing. Or you can go to some stores and use real time payments to pay directly into anyones account just needing the phone number.

Re: My daughter's phone is off, I don't have the email or password for her account to pay it.

darlicious — Thu, 19 Jan 2023 23:27:30 GMT

@Warren34

In addition to the suggestions on how to pay without the login info or 4 digit account pin # here is up to date additional info on alternative forms of payment....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: My daughter's phone is off, I don't have the email or password for her account to pay it.

computergeek541 — Fri, 20 Jan 2023 16:14:35 GMT

using 611 was mentioned about 18 hours earlier