topic NEED HELP in Get Support

NEED HELP

jacob555 — Thu, 19 Jan 2023 20:22:53 GMT

I have 3 accounts and can’t get into my daughters have trued everything from simbot to changing password everything someone help me please

Re: NEED HELP

dabr — Thu, 19 Jan 2023 20:25:53 GMT

@jacob555 Clear your cache/cookies and use incognito/private mode to log in or another browser/device altogether as there are major caching problems with PM's website.

Re: NEED HELP

hairbag1 — Thu, 19 Jan 2023 20:26:23 GMT

@jacob555

to make a plan payment, get payment vouchers at Shell gas then dial 611.

Re: NEED HELP

HALIMACS — Thu, 19 Jan 2023 20:29:01 GMT

Logging in issues is common with Public Mobile’s website, which displays outdated information, to deal with this:

Try clearing cache and cookies and opening an incognito tab
Try using a completely different browser from a completely different device which does not have stored/remembered credentials
If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message

Re: NEED HELP

Handy1 — Thu, 19 Jan 2023 20:42:09 GMT

@jacob555 If your reset password and still can’t get in get support to regain access to your account

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: NEED HELP

computergeek541 — Fri, 20 Jan 2023 16:17:45 GMT

extremely delayed repetition