topic Re: Plan data is all wrong in Get Support

Plan data is all wrong

Funkagenda — Wed, 18 Jan 2023 19:29:45 GMT

I had been on the 12GB/120-day plan since 2016 and around Black Friday I switched to the new 15GB/30-day plan, scheduled to start at the end of my next billing period, which was January 17th. I checked my account on my phone yesterday and it seemed to show the correct information, however on my desktop now, it's still showing the old plan and the dates are wrong.

My last renewal before the plan change was on October 19th, 2022, but I'm now seeing that it started on November 18th, 2022 for some reason. It's also showing that my available data is 12GB instead of 15GB.

Any idea what's causing this or how I can make sure it's accurately reflecting my new plan?

Re: Plan data is all wrong

pmbc — Wed, 18 Jan 2023 19:31:26 GMT

@Funkagenda I would try your browser in incognito or in private browsing mode. It's been reported there are caching issues with the PM website. Give that a shot.

Re: Plan data is all wrong

esjliv — Wed, 18 Jan 2023 19:31:28 GMT

@Funkagenda - log into your My Account through a tab in incognito mode.

OR, when logged in select that circle refresh button at the bottom. Does the info. update then?

Re: Plan data is all wrong

Handy1 — Wed, 18 Jan 2023 19:33:25 GMT

@Funkagenda

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page. ^^^

Re: Plan data is all wrong

Funkagenda — Thu, 19 Jan 2023 17:53:33 GMT

Not sure what caused it, but it looks like it's now working as expected in a fresh session. Weird one, that.