topic Re: bill statement in Get Support

bill statement

evabidgoalie — Thu, 19 Jan 2023 06:49:41 GMT

How can I download the monthly bill in a PDF format?

I need to submit it to our finance department so they can compensate me for that bill, it seems like there's no such thing on the website.

Re: bill statement

poutinecity — Thu, 19 Jan 2023 06:56:19 GMT

You can’t download your bill, but you can request it manually by contacting customer service.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: bill statement

darlicious — Thu, 19 Jan 2023 08:57:33 GMT

@evabidgoalie

If you will be regularily submitting your phone bill for reimbursement I suggest going forward you manually top up your account your monthly plan amount just before renewal. When you do this you will be offered the opportunity to download your reciept/invoice. This is the only time you will be offered an invoice but it will contain all of the necessary info needed for your finance department. Here's an example of what it will look like....

It will include your name, address, phone number and account #.

Re: bill statement

esjliv — Thu, 19 Jan 2023 14:13:59 GMT

@poutinecity wrote:
You can’t download your bill, but you can request it manually by contacting customer service.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

@evabidgoalie - you are supposed to be able to download your pdf statement @poutinecity

Under the Payment TAB in your My Account there is a 'download' option to select (red arrow pointing to it below).

Funny enough though, right now, it is not functional for me, within the different browsers I have just tried.

Hopefully, public fixes this soon. 😑

Re: bill statement

CountyDownIeUk — Thu, 19 Jan 2023 16:22:50 GMT

Take a look at downloading your actual 30 days of transactions. It is in PDF format but does not show taxes or a total.

Re: bill statement

poutinecity — Thu, 19 Jan 2023 17:49:11 GMT

Clicking that link doesn’t let you download a proper bill. It just downloads your history for the period, which is what is already displayed on the screen.

Re: bill statement

dabr — Thu, 19 Jan 2023 19:50:30 GMT

It's another one of those odd decision by PM to allow customers who are making a manual payment to download a proper PDF invoice (which inc. tx paid) for just that period but not if the account is paid via pre-authorized payments or even a little later if you don't download the PDF file straight away after topping up. After all, doesn't it just create more unnecessary work for CSA's when customers have to submit tickets/messages and request a copy of their invoice be sent to them? Seems counter productive IMO...

Re: bill statement

darlicious — Thu, 19 Jan 2023 22:25:32 GMT

@dabr

Part of the problem is there is no help article reference for customers to learn about this option and if the question is put in the search bar 99% of the solutions tell them to contact customer support.

Everytime "contact customer support" is chosen as the solution whether by the OP or an oracle when the explanation or answer to the question is in the thread (which may or may not require the assistance of a CSA who may or may not know the answer) it reinforces the habit of a customer to not seek help or a solution from the community but rather just contact customer support.

In turn a growing number of community members default to telling a customer to contact customer support rather than make the effort to work with the customer to figure out the answer themselves setting an example to new members to just copy and paste the same old answer which achieves the solution they seek for their presence here....another solution.

Shoot first and ask questions later or just shoot and move on to the next target. As long as you get the victory under your belt that's all that matters for some?

Re: bill statement

esjliv — Fri, 20 Jan 2023 00:32:57 GMT

@CountyDownIeUk wrote:
Take a look at downloading your actual 30 days of transactions. It is in PDF format but does not show taxes or a total.

@CountyDownIeUk this feature is not currently working. I've submitted a ticket to let CSA know and they acknowledged and tested it as well; then moved it to the appropropriate department for correction.

edit, typo

Re: bill statement

CountyDownIeUk — Fri, 20 Jan 2023 01:06:25 GMT

@esjliv

OMG and I use that download 3 different times a month. Why does stuff that works get broken here sooooo much!!!!

Re: bill statement

esjliv — Fri, 20 Jan 2023 01:09:40 GMT

@CountyDownIeUk wrote:
@esjliv

OMG and I use that download 3 different times a month. Why does stuff that works get broken here sooooo much!!!!

I know eh @CountyDownIeUk . One thing gets done and affects something else. Same with many types of businesses unfortunately.

Hopefully, it will be fixed in 3-5 days. 🤞

Re: bill statement

dabr — Fri, 20 Jan 2023 01:18:05 GMT

@darlicious I agree with your point about the lack of reference for customers to learn about this option (and other things, I'm sure) in the help articles, however, my critique was more directed as to why PM has omitted to make this function possible for customers to download and print off anytime they login to their account and not just when making a manual payment/top up.

Because of this omission, it leaves little choice for anyone responding to those customers posting asking about an official bill, that they must contact support which could easily be avoided if PM facilitated this in the account and we could happily explain instead that the customer can login and get their official invoice themselves.

Re: bill statement

CountyDownIeUk — Fri, 20 Jan 2023 01:41:53 GMT

@esjliv

I worked for a major retailer with "in house" IT. This kind of stuff happened rarely as it was tested before it was rolled out. And if there was a problem....it was fixed immediately.

I still say that PM is using the Telus Prepaid software and let it loose to a very poor IT team to become the worst bastardized system that I have ever seen.

Re: bill statement

esjliv — Fri, 20 Jan 2023 01:44:56 GMT

@CountyDownIeUk wrote:
@esjliv

I worked for a major retailer with "in house" IT. This kind of stuff happened rarely as it was tested before it was rolled out. And if there was a problem....it was fixed immediately.

I still say that PM is using the Telus Prepaid software and let it loose to a very poor IT team to become the worst bastardized system that I have ever seen.

Then you were with one of the 'good/smart' companies @CountyDownIeUk . 😃

I'll tell ya, not all companies will test nearly enough before it gets to the customer-base in many cases. It's too bad actually. Perhaps upper management pushing to 'just get it done'; but sloppily.

Re: bill statement

softech — Fri, 20 Jan 2023 01:47:18 GMT

@CountyDownIeUk i have a feeling PM used contractors and they are all gone at the end of the project Maybe just one or two full time left (or they borrow that 1 or 2 bodies from TELUS occasionally) to fix all the bugs. That's why it take forever to fix something here

Re: bill statement

CountyDownIeUk — Fri, 20 Jan 2023 02:55:14 GMT

And how sure would you be that IT is in Canada and has not been contracted out in Canada or outsourced offshore to reduce expenses? My opinion is, once you contact IT out, things go down hill. Contract will be attractive then the abnormal fixes need to be fixed, it winds up costing more than what the more efficient “in house” IT was doing.