topic Email and password in Get Support

Email and password

Cory4755 — Thu, 19 Jan 2023 03:46:44 GMT

Wont let me login. Tells me my email or password is not correct. Email is absolutely correct and ive changed the password but still wont let me login. Help!

Re: Email and password

dust2dust — Thu, 19 Jan 2023 03:48:31 GMT

Test your login id by logging in to the chatbot.

Try a different browser or device or use private mode.

Re: Email and password

Handy1 — Thu, 19 Jan 2023 03:53:11 GMT

@Cory4755 Try again incognito mode private mode , there’s is cache issues or even another device or lap top

edit if you changed password and still can’t get in reach support and regain access to your account

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Re: Email and password

HALIMACS — Thu, 19 Jan 2023 11:06:43 GMT

@Cory4755

If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in.

If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message.