topic Re: Restart plan in Get Support

Restart plan

Gedubz — Wed, 18 Jan 2023 18:07:55 GMT

I want to restart my plan because I am out of my 20gb of data. How do I do that?

Re: Restart plan

Handy1 — Wed, 18 Jan 2023 18:09:51 GMT

@Gedubz Sign into self serve go to plan / addon tab and change plan

Re: Restart plan

dust2dust — Wed, 18 Jan 2023 18:12:50 GMT

You would need to ask support to do what we call an early renewal.

Adding - You can't re-up the same plan yourself.

Adding more - or buy data add-ons to hold you over until your renewal

Re: Restart plan

Gedubz — Wed, 18 Jan 2023 18:14:01 GMT

it won’t let me change it to the same plan I have

Re: Restart plan

Gedubz — Wed, 18 Jan 2023 18:14:37 GMT

Sorry, how do I ask support to do this?

Re: Restart plan

HALIMACS — Wed, 18 Jan 2023 18:15:51 GMT

Like this @Gedubz

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Restart plan

Handy1 — Wed, 18 Jan 2023 18:15:58 GMT

@dust2dust So he can’t go into self serve and change to same plan he has now , to restart 30day cycle now on say the 20G for $45 plan assuming that’s what he has and it’s still available

Re: Restart plan

dust2dust — Wed, 18 Jan 2023 18:19:19 GMT

Or if you really wanna spend money, change the plan now to the $15 plan, use the 250mb, then change again back to your original plan.

Adding - @Handy1 - for as long as I've been a customer, no, not the same plan. Only support. It's always useful in our "job" to walk through processes to have some familiarity with it. You would see as the OP said that you can't "change" to the same plan.

Re: Restart plan

Handy1 — Wed, 18 Jan 2023 18:17:47 GMT

@Gedubz @Then I’m sorry for thinking you could here’s link for support

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Re: Restart plan

Yummy — Wed, 18 Jan 2023 18:17:59 GMT

You have to contact agent to renew your plan Today.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Restart plan

HALIMACS — Wed, 18 Jan 2023 18:20:02 GMT

@Handy1

Plan changes can only be done with a different plan than the current one you’re on.

It is unfortunate public mobile doesn’t implement a plan renewal option of the same plan without requiring customer support to implement.

Re: Restart plan

Handy1 — Wed, 18 Jan 2023 18:26:00 GMT

Yes that is a good idea @HALIMACS I’m shocked , thinking back I’ve never been in that situation of early renewal , I’ve changed plans here immediately and in renewal on different occasions.. so I was assuming you would be able to @dust2dust @and sorry again @Gedubz for the confusion on my end. I truly thought you needed to know where to find the plan addon tab to change plan yourself and as it should be in this very case

Re: Restart plan

darlicious — Wed, 18 Jan 2023 19:16:20 GMT

@Gedubz

It's helpful to manually top up your account balance the $45 needed to renew your plan early to cut down on the need to message back and forth with the CSA.

Re: Restart plan

Gedubz — Wed, 18 Jan 2023 19:19:50 GMT

Thanks everyone. I’ve sent a message to CS Agent and am just waiting for a reply now. Thanks again

Re: Restart plan

Handy1 — Wed, 18 Jan 2023 19:25:31 GMT

@Gedubz Well hopefully it won’t take to long , initial reply from agents seems like the longest but once you get that reply any back and forth communications you have from there are fairly quick and painless .

Re: Restart plan

dabr — Wed, 18 Jan 2023 20:47:54 GMT

@Gedubz For future reference if you want to restart a new cycle with the same plan (though usually not recommended because of no pro-ration and temporary loss of rewards), you might want to just select Change at Next Renewal and once you confirm the change, then your old plan becomes available with options to Change Plan now or at Renewal.

Re: Restart plan

Handy1 — Wed, 18 Jan 2023 21:09:32 GMT

So it can be done who ever still reading this far

Re: Restart plan

dust2dust — Wed, 18 Jan 2023 21:16:11 GMT

Good catch @Handy1 . So that made me look. That's quite a workaround. Thanks for that @dabr . Can you or anyone confirm if it works?

Re: Restart plan

dabr — Wed, 18 Jan 2023 21:17:26 GMT

@Handy1 @dust2dust I think since PM updated the self serve account this optio become possible. I tested it before posting (obviously, did not proceed to change now after my plan became available) and I also think it might have been mentioned as a workaround previously by one of the oracles.

Re: Restart plan

Handy1 — Wed, 18 Jan 2023 21:19:18 GMT

@dabr @dust2dust That’s interesting I would only give it a experimental go a day or two before renewal to test then