topic Re: Can I move plans or cancel at anytime? in Get Support

Can I move plans or cancel at anytime?

lovelyrachel — Wed, 18 Jan 2023 19:37:17 GMT

I'm apart of the 2nd cheapest plan for about 6 months.

I just got a phone through work so might now want to switch my Public Mobile plan to the cheapest one.

Do I need to wait until 12 months to do that? Or can I do that at anytime?

Thanks

Re: Can I move plans or cancel at anytime?

Chrissyrioux12 — Wed, 18 Jan 2023 19:39:49 GMT

You can do this anytime you like it’s a prepaid month to month you can make it for the next renewal for the lower plan always remember what happens on a work phone belongs to the company

I always like t9 keep mine separate

Re: Can I move plans or cancel at anytime?

Handy1 — Wed, 18 Jan 2023 19:40:00 GMT

@lovelyrachel You can switch anytime and it always best to change at renewal so you don’t lose your current cycle but you can change at anytime you wish just not to to the same plan you currently have I just learned that needs to be done by a agent known as early renewal

Re: Can I move plans or cancel at anytime?

pmbc — Wed, 18 Jan 2023 19:42:03 GMT

You can change it anytime yourself through the self serve portal. Just log into your account, change plan and change it at next renewal to the cheapest plan.

Re: Can I move plans or cancel at anytime?

HALIMACS — Wed, 18 Jan 2023 19:54:03 GMT

That’s a smart move. Many people who use a work supplied phone moved to the $15 plan just to retain a personal device for personal use.

myself included!!!

Re: Can I move plans or cancel at anytime?

darlicious — Wed, 18 Jan 2023 20:01:02 GMT

@lovelyrachel

You can change anytime you like. It's always best to schedule a change plan on next renewal as there is no pro-rating at pm and any eligible* rewards will be differed to your next renewal.

*All $$ rewards are differed. Points rewards are added depending on eligibility. Ie. Get back (5%)+(3×) points are still added after you pay for the new plan

If you have any bonus add ons you haven't yet used changing to the $15 plan will likely allow you to dip into them but if you prefer to use your holiday gift of 500 international minutes for their higher value destinations then you may want to purchase the $5/500min add on to supplement your 100 outgoing minutes. It's a one time purchase that rolls over every 30 days until completely used.

Re: Can I move plans or cancel at anytime?

lovelyrachel — Wed, 18 Jan 2023 20:05:27 GMT

Good reminder for keeping everything separate. I will still try to keep everything separate. Just figure I don't need as much data now probably

Re: Can I move plans or cancel at anytime?

lovelyrachel — Wed, 18 Jan 2023 20:06:25 GMT

interesting, why would you want to change to the same plan? i don't get that? are you changing phone numbers?

Re: Can I move plans or cancel at anytime?

lovelyrachel — Wed, 18 Jan 2023 20:06:46 GMT

thanks!

Re: Can I move plans or cancel at anytime?

lovelyrachel — Wed, 18 Jan 2023 20:07:21 GMT

right on!! I want to keep my personal number because i like it - but figure i don't need so much data

Re: Can I move plans or cancel at anytime?

lovelyrachel — Wed, 18 Jan 2023 20:08:41 GMT

oh, I wasn't sure what would happen with my bonus / rewards. you think they will carryover? that's interesting

Re: Can I move plans or cancel at anytime?

dust2dust — Wed, 18 Jan 2023 20:19:58 GMT

A few keywords here that twigs some thoughts. 2nd cheapest and 6 months and 12 months....did you sign up using a promo code and was there some kind of time limit for the added promo?

Adding - like this one - 2gb 12 months $25 or higher

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-the-next-12-months-25-plans/td-p/815219

If so then you would lose that data.

Re: Can I move plans or cancel at anytime?

Handy1 — Wed, 18 Jan 2023 20:17:39 GMT

@lovelyrachel Some want to change to same plan because they ran out of data and do t want to wait till there cycle ends to have a new data bucket allotment

Re: Can I move plans or cancel at anytime?

darlicious — Wed, 18 Jan 2023 20:21:51 GMT

@lovelyrachel

You will keep your rewards and any bonus add ons you may have.....but if you have bonus recurring plan data from activation that used a promocode for example (12MONTHS2GB) then that data bonus will be lost.

FYI....you can tag another member by tapping the "@" key and continue typing the username til you see it pop up and you can tap on it. 😀

Re: Can I move plans or cancel at anytime?

lovelyrachel — Wed, 18 Jan 2023 22:41:04 GMT

@darlicious Thanks 😊

Re: Can I move plans or cancel at anytime?

lovelyrachel — Wed, 18 Jan 2023 22:42:47 GMT

@dust2dustyou got it, i signed up with that promo. it makes sense that i would lose that extra 2GB, thanks!