topic dont know account e-mail, password or 4 digit code in Get Support

dont know account e-mail, password or 4 digit code

Marchandd — Wed, 18 Jan 2023 18:46:50 GMT

Re: dont know account e-mail, password or 4 digit code

Handy1 — Wed, 18 Jan 2023 18:50:06 GMT

@Marchandd get support if you want to change email

Getting support / submit ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Or while your already here and logged in the community

you can send a private message to our CS_Agents by clicking here.

Edit this way you can start of fresh and write email pass and pin down

Re: dont know account e-mail, password or 4 digit code

HALIMACS — Wed, 18 Jan 2023 18:54:08 GMT

Use the forgot password option on the self serve sign in screen

The email address that results in a forgot password link being sent is the email address. Log into that email address and change the password.

Re: dont know account e-mail, password or 4 digit code

pmbc — Wed, 18 Jan 2023 19:10:30 GMT

Do you have an actual question?

Re: dont know account e-mail, password or 4 digit code

esjliv — Wed, 18 Jan 2023 19:53:56 GMT

@Marchandd - are you a current public mobile customer with an activated public mobile SIM card?

This is the only way you can have an email set up with My Account/My Rewards and have a 4 digit PIN code assigned to your account for verification purposes.

Otherwise if you are a current customer (active services within 90 days or have not ported out to another provider) then you can go to CSA by methods provided for assistance.