topic Re: status of ticket in Get Support

status of ticket

Duder53 — Wed, 18 Jan 2023 18:21:42 GMT

I changed my email and can't log in to Public Mobile. I opened a ticket 273365-552. What is the status please?

Re: status of ticket

softech — Wed, 18 Jan 2023 18:23:04 GMT

@Duder53 how long you submitted the ticket? usually they reply within 2 hours or so. Check your Community inbox

if no reply, message them again for update

Re: status of ticket

dust2dust — Wed, 18 Jan 2023 18:23:35 GMT

Wait for a red number to appear above the little envelope next to your sailboat avatar. That will be a private message reply. See if it's from CS_Agent. Only give private information (of here) to them if they ask for it.

Re: status of ticket

Handy1 — Wed, 18 Jan 2023 18:27:25 GMT

@Duder53 We are just customers like you trying to help

Re: status of ticket

Duder53 — Wed, 18 Jan 2023 18:29:20 GMT

This is new to me. Thanks for your tip!

Re: status of ticket

Duder53 — Wed, 18 Jan 2023 18:30:19 GMT

I get it. Help ourselves. Thanks.

Re: status of ticket

Duder53 — Wed, 18 Jan 2023 18:39:55 GMT

I didn't realize I had to check for messages. I'm a rookie!